Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a West Hazleton, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,765 reviews
5 stars
909
4 stars
381
3 stars
181
2 stars
79
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting unhelpful or unprofessional staff, while a few praised individual employees for their assistance.
Order Fulfillment
Numerous reviews highlighted issues with online order fulfillment, including delays and incorrect items being provided, leading to frustration among customers.
Staffing Issues
Many customers noted a lack of staff availability, resulting in long wait times for assistance and checkout, which negatively impacted their shopping experience.
Store Organization
Customers expressed dissatisfaction with the store's organization and inventory management, citing difficulties in finding items and poorly stocked shelves.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences, particularly with specific employees and the overall product selection.
- DDDakota DelRegnoNov 9, 20254.0I would always go here on weekends with my father. I always liked the options that were offered here, they had a decent variety of tools and hardware to buy. We bought a lot of our home supplies here. There were times the workers didn't understand us though.
- AMAdrian MalaveOct 22, 20252.0I’m giving a 2 star review because whoever manages the online order system is completely disappointing me. Like many customers, I plan my projects. I build my list, do research ext. Recently I noticed that I can just order online and then pick up at the store a few hours later. The website clearly states orders will be ready in 3 hours but my experiences ay otherwise..... My first order took 14 hours before I finally got the pickup email. I almost canceled and went to the store myself. I decided to give Lowe’s the benefit of the doubt and tried again a few days later, thinking maybe they were short-staffed or backed up or something else. But the same exact thing happened again. I placed the order in the late morning and didn’t get a notification until the next day. That’s a full-day delay for something that’s advertised as same-day pickup. This isn’t a small mistake — it’s false advertising. If Lowe’s can’t fulfill online orders in the time it promises, the company needs to fix the process, hire more staff, or update the estimated timeframe. Customers deserve accurate information so we can plan our projects accordingly. Listing a 3-hour pickup window and taking 14–20 hours is completely unacceptable.
- EOEnger OmGOct 20, 20251.0Los peores empleados del mundo trabajan ahí cada vez que voy paso un mal rato en realidad voy ahí por qué no hay donde más ir en el pueblo .
- VKVladyslav KuzmaOct 15, 20251.0Very slow service. I waited at least half an hour to pick up my online order. Then I waited more than an hour to cut the plywood, but no one dared to do it.
- AAAramaicOct 2, 20251.0The Hazleton store is a disaster. there’s only a handful of employees in there that know anything of what they’re talking about. Mary is awesome, maybe one or two others. doesn’t seem like the employees get training anymore. It also doesn’t seem like they hire anyone in the field anymore. Like they don’t hire ex contractors or ex plumbers or ex electricians, they just hire anybody that will fill a slot and expect them to know things that they don’t. Also, the store is poorly stocked. The pro desk is a joke. You don’t know how many times I went in there and ordered stuff for jobs and the orders were screwed up or messed up, or they didn’t have the right items on the order as a contractor you want to go in there order your things and get out of there as fast as possible. The employees at Lowe’s hazleton do not care how long you are there. There are times when you will literally stand at the pro desk for three hours. as of right now, I’m to understand there is no store manager. The previous one. Dominic was fired. He was absolutely horrible, the one prior to him. Jason King was worse. They have no good leadership at Lowe’s. That store hasn’t been good since the employees still owned the stock. Lowe’s hazleton has zero competition. That’s the only reason why they are still in business. I would go shop at A&R supply in mountain top any day over Lowe’s hazleton!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products and materials can I find at Lowe's Home Improvement in West Hazleton, PA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, lumber, outdoor furniture, gardening equipment, and more for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in West Hazleton?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in West Hazleton offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will also be sent when your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts several payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What services does Lowe's provide beyond selling products?
Lowe's offers installation services such as appliances, flooring, cabinets, HVAC, and more, as well as easy returns, free delivery, free haul away, and gift cards.
Are there any nearby places to Lowe's where I can get office supplies or printing services?
Yes, Staples is nearby and offers office equipment, printing services, and shipping, which can be convenient if you need office supplies or printing after visiting Lowe's.
Is there a place near Lowe's for key and locksmith services?
Yes, minuteKEY and Minute Key locksmith services are located near Lowe's for your key duplication and locksmith needs.
Can I find a grocery or pharmacy nearby after shopping at Lowe's?
Yes, Weis Markets, which includes a grocery store and pharmacy, is near Lowe's, making it easy to pick up groceries or prescriptions in the same area.
What is a popular nearby place to eat or relax after shopping at Lowe's?
Applebee's Grill + Bar and SNOWFOX restaurant are nearby options for dining and relaxation after your visit to Lowe's Home Improvement.