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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Reading, PA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,298 reviews
5 stars
1,305
4 stars
539
3 stars
191
2 stars
87
1 star
176
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing long wait times and unhelpful staff.
Product Availability
Customers appreciated the variety of products available, but some reported issues with inventory and receiving incorrect items.
Store Cleanliness
Feedback varied significantly, with some customers praising cleanliness while others described stores as dirty and disorganized.
Employee Helpfulness
While some customers had positive experiences with helpful employees, many others reported a lack of assistance and knowledgeable staff.
- WSWillmer SulbaranDec 27, 20255.0Excelente
- KEKayla ErnstDec 14, 20254.0Ways fairly clean and had what I was looking for.
- HMHari MoonDec 7, 20251.0This is my first review because i dont usually write these but, POC!! (Especially black folks!!) Dont come here, dont support this location. They cater to the whites and hispanics only. But they will follow you around and then play stupid when you confront them. If you are black (and speak spanish) make sure you let them know you speak Spanish. Maybe they'll treat you a little better. After seeing this first hand I am disgusted and will no longer be shopping at Lowe's as a whole.
- AGAaron GiniewskiDec 5, 20251.0I've owned a few Kobalt tools for many years. In fact they were the first tools I've ever purchased when I started my career in the diesel/automotive industry. (All purchased from Lowes) For many years I've had no complaints about the tools or the brand. That was at least up until now. I had a few broken hand tools i was looking to have replaced under their lifetime warranty. So I went to my local Lowes to have them replaced. After standing around for a total of 45 mins between standing at customer service and standing at the tool section (where I was instructed to go from customer service) I received no help in attempting to exchange my tools. I ended up leaving and decided to come back the next day to try again. I went back to customer service and after again standing for about 20mins, I finally got someone to help me. They took me to the tool section to look for a replacement however they did not have one to replace it and was instructed by the employee that I should have contacted Kobalt and filed warranty through them first, got a claim number and then I should have gone to the Lowes to exchange tools. At this point I was so irritated with how much "hassle" I was going through just to simply get some hand tools exchanged. I contacted Lowes online support to try to get some help that way but I had no luck there either as they kept telling me that I needed a receipt and I purchased it too long ago even after sending them information that came directly from Kobalt and Lowes stating that a receipt is not needed for warranty. I decided to go to another Lowes that at least had the tools in stock to attempt the exchange there. After driving 30 mins to another Lowes, I found the tool that was equivalent to the one I had however the tool was broken and it was the only one left on the shelf. Also the quality was not nearly as good as the one I previously had. So after striking out 3 times I've decided I was done with the Kolbalt brand and the huge hassle it is just to try and get a tool exchanged through Lowes. I've attached a photo of the sign that they display over all of their hand tools stating "Hassle Free Lifetime Guarantee" which I though was hilarious because I stood by this sign forever waiting for help. I've since then took my business to Harbor Freight as I had a broken hand tool from them and It was absolutely hassle free as I was in and out of the store in less than 5 mins with a new tool in my hand. Lowes, you have been such a disappointment to me and my experience with you was terrible. So now as my Kobalt tools break, they will be getting dumped in the trash and I will be going to Harbor Freight to get my tools as they are the true "Hassle Free" tool company.
- DMDawn MNov 16, 20251.0I like shopping this store overall. My one star review is for their AI system that is used when trying to call. I asked for product info, then 6' Emerald Green Arbourvitae, it did not understand, then I asked for nursery stock. Then after listening to useless info, I had to repeat my request. Then AI proceeded to give me info on a different product. Long story short, after waiting on hold, getting transfered twice, and finally got lawn & garden, the associate that answered, when asked the question 'Do you have 6' Emerald Green Arbourvitae in stock' simply responded 'I don't know'. A 6 minute call, no satisfaction. I miss qualified human beings.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Reading, PA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lumber, paint, patio furniture, plumbing, storage, tools, and more. Services include installation for appliances, flooring, cabinets, lighting, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Reading, PA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary with some days closed or with reduced hours.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order or know when it is ready for pickup at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. When your order is ready for pickup, you will receive an email with instructions and store location details.
What payment options are accepted at Lowe's Home Improvement in Reading, PA?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa credit cards.
Does Lowe's offer any assistance for customers who speak Spanish or other languages?
Lowe's provides services in English and Spanish, and in-store translation services are available for other languages.
What is the contact information for Lowe's Home Improvement in Reading, PA?
You can reach Lowe's by phone at +1 610-939-0100 or via email at customercare@lowes.com. Their store is located at 500 Madison Avenue, Reading, PA 19605.
Are there nearby places to visit when shopping at Lowe's in Reading, PA?
Yes, near Lowe's are places like Taco Bell and Pizza Hut if you want to grab a quick meal before or after shopping. BJ's Gas Station and BJ's Wholesale Club are also nearby for other errands, while Blue Rhino Propane Exchange is close if you need propane.
How can nearby locksmith services like minuteKEY assist customers visiting Lowe's?
If you need key or locksmith services while shopping at Lowe's, minuteKEY and Minute Key are conveniently nearby, allowing you to get key copies or lock assistance without a separate trip.
What are some nearby businesses that might complement a visit to Lowe's Home Improvement?
Nearby businesses such as BJ's Tire Center can help with tire needs, and AT&T Store is available for mobile phone and accessory shopping. Additionally, beauty services like Combing Attractions salon are close by for personal care.