Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Pottstown, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,426 reviews
5 stars
687
4 stars
344
3 stars
141
2 stars
72
1 star
182
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with employees being unhelpful or unavailable when assistance was needed.
Product Availability
Customers frequently noted issues with stock levels, often finding items out of stock or having difficulty locating products.
Store Cleanliness
Some reviews highlighted the cleanliness and organization of the store, particularly in the garden center and overall layout.
Delivery Issues
Numerous complaints were made regarding delivery delays and damaged items upon arrival, leading to frustration among customers.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, many customers experienced the opposite, citing a lack of product knowledge among staff.
- JBJohn Bell1 day ago1.0I’ve been waiting over three weeks just to get on the schedule for an installation. Called multiple times and someone always said they would get right back to me with a date for the install. Nobody ever called back. I give up.
- DHDeborah HittleNov 11, 20255.0Cody was prompt and courteous. I would recommend curbside pickup at Lowe's of Pottstown
- NGNo GoogleOct 31, 20252.0All registers were self service...there was an associate there helping someone else but if you do not have human checkouts, I will not shop at your store
- TDTom DevoyOct 29, 20255.0Item I needed was where it was supposed to be. Store is clean and well stocked. Friendly employees.
- PFPete FOct 24, 20252.0I was interested in a Dewalt rotary hammer drill. The sales person in the tool department acted like it was an inconvenience to assist me. That alone made my decision to buy this item and 2 other dewalt tools somewhere else. Lowe's just lost out on $600 with of a sale. These items are the same price or possibly a bit cheaper in other places. There was a different sales associate that assisted me on a different item which I did already have in my basket from an earlier transaction. The real annoyance was the tool associate was stocking the area where the items I wanted were located. This was a disappointing visit
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Pottstown, PA?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Pottstown?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday and from 7:00 AM to 8:00 PM on Sunday.
Does Lowe's Home Improvement in Pottstown offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent when your order status changes.
What options are available for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return process in your Order History, while in-store returns require proof of purchase at the customer service desk.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services for products?
Yes, Lowe's offers a variety of installation services including appliances, flooring, doors, windows, cabinetry, roofing, and more.
What nearby places can I visit before or after shopping at Lowe's in Pottstown, PA?
Nearby places include Blue Rhino Propane Exchange for propane needs, Darden Restaurants for dining, and Michaels Stores for arts and crafts supplies.
Are there any nearby pet-related services near Lowe's Home Improvement in Pottstown?
Yes, PetSmart and Banfield Pet Hospital are nearby for pet supplies and veterinary services respectively, as well as PetSmart Grooming for pet grooming needs.
How can nearby automotive services complement my visit to Lowe's?
Automotive repair centers like Meineke Car Care Center and WASEC Affordable Auto Repair are close by if your vehicle needs service during your Lowe's visit.