Lowe's Home Improvement

Reviews

• JO

  Jack O'Neill

  Apr 19, 2026
  1.0
  Do not buy appliances here. Both times I bought appliances here they got the delivery date wrong and then it is impossible to get someone on the phone to get it fixed.
• SW

  Shirley White

  Apr 18, 2026
  1.0
  LOWE'S PRO FAILS TO PERFORM DUE DILIGENCE for a 25 YEAR LOWE'S PRO MEMBER PLYMOUTH MEETING Store - Employees were nice as was the Assistant Manager on Duty, but the Lowe's Pro did NOT PERFORM HER DUE DILIGENCE in selling me the cabinets. Merriam Webster - "DUE DILIGENCE is the care that a reasonable person exercises to avoid harm to another". This long time Lowe's Pro failed a Lowe's Pro customer of decades as that Pro is supposed to be the expert of cabinets and countertops!! Although they were beautiful and the color and door design I had chosen, as a lay person I did not realize that a 2" deeper cabinet (24") would result in destroying a perfectly good countertop, hence an additional $1172 expense for an 80 year old Lowe's Pro member of 25 years. Lacking DUE DILIGENCE, as the cabinet employee asked me to measure to see if the cabinet layout would fit under our stairs in the basement, but never took it to the next expected issue, WOULD THE EXISTING COUNTERTOP FIT ON THOSE 4 BASE CABINETS? I discovered, after the fact, that Lowe's has an ENTIRE PRODUCT LINE OF CABINETS FOR TIGHT SPACES, offering 21" or 22" deep cabinets as the ones damaged by 2052 gallons of water flooding from the street through a defective water heater were only 22" deep. Sadly, THAT PRO NEVER INTRODUCED THE NEEDED PRODUCT LINE to a LIMITED SPACE AREA CUSTOMER! The Cabinet/Countertop "Lowe's Pro" was wearing several badges earned for her services but SOMEHOW REALLY DID A GRAVE DISSERVICE to a 76 and 80 year old couple working exclusively with Lowe's for decades. We'll have to rethink our loyalty as Home Depot did a beautiful job at recarpeting our finished basement with a Lifetime Warranty nylon carpet. TAKE IT TO CORPORATE OFFICE? Another 1-star review as Beth P. said of the 1" SHORTER COUNTERTOP, NOT FULLY COVERING/PROTECTING the softer wood from CHIPS AND DINGS NOR LIQUID SPILLS WAS A "PERSONAL PREFERENCE". Not so, according to a cabinet maker and our builder; that a HARDENED LAMINANT, QUARTZ OR GRANITE SURFACE IS ALWAYS EXTENDED 1" MINIMUM BEYOND THE CABINETS for their protection. The insult that Corporate employee Beth P thought she could convince anyone with her non-professional statement, lacks validity and accountability! Maybe Lowe's should rethink how they interact with their long-time Pro customers.
• CN

  Carolyn Nickels

  Apr 16, 2026
  5.0
  Highly recommend LOWE'S Garden Center on Chemical Road. Tom is terrific. Greets me every time I am there shopping for my garden. He is friendly, professional and very knowledgeable. I love the clearance section! All of the plants I purchased are growing strong with some extra TLC. The garden team keeps the garden center clean and easy to shop. They are always helpful and friendly. Thank you!
• JC

  Jim Cooper

  Apr 11, 2026
  1.0
  I went to store , could not find help to get lock opened to buy trimmer ,, so decided to order on line and have one delivered since there was no help there ,,, Box arrived ,, had been opened and had dirty charger and stink bugs , Called to try and get what I had ordered ,, new one sealed in box not gone threw and dirty , no help there , This Lowes is a very poor place to shop
• KS

  Ken Sheintoch

  Apr 1, 2026
  1.0
  I called to discuss delivery prior to a purchase, then in the store when i made the purchase, and then after I made the purchase. Product was delivered, I received no phone call, although I was told I would and the item was stunningly dropped off at the front door. Tracking showed delivery on a different day, I called customer service who said yes, it would be delivered on day I thought, and then I received a text with a picture that the item was delivered on a different day. Impossible to lift myself and had to find someone to help me move the item. We both had to take off from work early to move. Extremely disappointed. I followed up on 4/3/26 with the phone number provided. Spent 15 min on hold with a customer service rep who wanted another explanation. If I could give a negative star I would. The absolute worst customer experience I've had in a long time.

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