Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many recommending the business for its excellent service.
Technical Support
While in-store service received high marks, there were significant complaints about the technical support and service department, particularly regarding communication and effectiveness.
Product Quality
Customers expressed dissatisfaction with the quality of certain products, particularly heaters and other equipment, citing issues with reliability and service follow-up.
Installation Experience
Installation experiences varied, with some customers reporting positive interactions while others faced issues with incomplete or unsatisfactory installations.