Customer Service
Many customers praised the knowledgeable and helpful staff, particularly Doug and Adam, while others reported poor service and lack of communication.
Product Quality
Customers expressed satisfaction with the quality of products, especially hot tubs and patio furniture, but some had issues with pool liners and installation.
Sales Experience
Several reviews highlighted a positive, low-pressure sales experience, while others noted high-pressure tactics and misinformation regarding pricing.
Installation Issues
Numerous complaints were made about delays and poor installation experiences, leading to frustration among customers.