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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Pittsburgh, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,762 reviews
5 stars
888
4 stars
426
3 stars
190
2 stars
73
1 star
185
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees being praised for their helpfulness while others are criticized for rudeness and lack of assistance.
Product Availability
Customers frequently reported issues with product availability and stock levels, leading to frustration when items were not found or were out of stock.
Delivery Issues
Several reviews highlighted problems with delivery services, including delays and poor communication, resulting in negative customer experiences.
Employee Conduct
There are serious concerns regarding employee behavior, particularly instances of mocking customers with disabilities, which has led to calls for better training and accountability.
Store Environment
While some customers appreciated the cleanliness and organization of the store, others noted difficulties in finding help and navigating the aisles.
- CBCraig Bellew2 days ago1.0The staff in the store was great, but delivery of appliances is hot garbage. Bought washer, dryer, and refrigerator. Delivery drivers damaged refrigerator and washer while unpacking and blamed the factory, then claimed it was my fault on the first attempt. Second delivery attempt was a complete no show and they lied and stated that a door hanger was left. Third attempt at delivery brought more damaged appliances. Lowes customer service did nothing to remedy the situation any time. All they said was how sorry they were and customers are the most important part of the business. Had them refund the purchase and went DIRECTLY to a competitor to give them a shot at my business. Lowes and I are officially DIVORCED after this fiasco. Not first time with Lowes delivery either. Horrible customer service and even worse delivery. Steaming hot trash!
- HWHarry Williams3 days ago1.0AWHILE BACK HAD FENCE PUT IN... I GOT IN TIME TO SEE THE WORKERS DRIVE OFF WITH FENCING I BOUGHT AND PAID FOR...
- JSJohnny SmithOct 30, 20255.0I walked in to return some faucet handles that I had apparently bought at Home Depot. A laugh was had all around, I decided to check out their faucet section and it blew their competition out of the water.
- KMKayla MarieOct 13, 20251.0Not only does this location tolerate disability discrimination from the employees towards customers, but corporate also would not discipline their management or employees if the store for doing so. With color blindness affecting over 12 million people in the US alone and 8% of the male population suffers from this; which might I add is your major demographic(blue collar working men) you would think this company and their employees would be a little more empathetic and have some human decency to help customers in situations like this. There is absolutely no reason this kind man trusted Lowe’s and their employees to sell him the product he was looking for in a certain color and he was sold the completely wrong color; he also was laughed at and when he reached out to management he was laughed at and dismissed as well. Do better Lowe’s this is disgusting behavior that should not be tolerated.
- JSJohn S.Oct 1, 20251.0Safe Surroundings is contracted by Lowes for fence installation projects. Based on my experience, I would look into other options and not go through Lowes and find another installer. Summary of unacceptable customer service from both parties: 1. purchased fence and paid in full to Lowes on May 16th. 2. Fence installation date changed multiple times. All of the fence product required for the project wasn't shipped together and on-site for the installation date. 3. Fence installed on July 20 -23rd. Crew showed up late, didn't have concrete for posts. This was 12 weeks after full payment for the project. 4. Sections of fence installation was not even and installed to my satisfaction. Missing parts and a damage gate installed. 5. Crew pulls out (Justin - owner and team), assures me the parts will be ordered and issues addressed asap. No follow-up. 6. I had to contact Lowes IST over 12 times to address these concerns and document the issues. 7. Lowes over ordered $1500 of fencing product. Contractor said he would have it picked up and returned to the store so I could get credit. That didn't happen. I had to contact Lowes to get the pick up scheduled and refund. 8. Fence removal was not performed by the contractor, I have yet to be reimbursed for that. Working with Lowes now. 9. I had to follow up on the missing parts, came in two orders. 10. Ten weeks after the initial install, today October 1, 2025, the damaged gate and missing locks were installed. From time of payment on May 16, 2025 until noon today October 1, 2025 a total of 22 weeks has elapsed. I have spent too much time, energy, and money on this service and expected more from Lowes and it's install partners. I am still waiting on a refund for the old fence haul away that I handle and the contractor didn't. In addition to some type of discount for all of my time, energy, and frustration related to addressing this poor customer experience. I will update my review if and when Lowes addresses my concerns. But be forewarned. If you are planning a fence project and considering using Lowes, make sure you ask who they are subcontracting for the work. My experience was not good and I would not recommend either party.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Pittsburgh, PA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Pittsburgh?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
What services does Lowe’s offer in-store?
Lowe's offers a variety of services including appliance installation, flooring installation, garage door installation, generator installation, blinds and shutters installation, and more to assist with your home improvement projects.
How can I check my order status or know when it’s ready for pickup?
You can check your order status online through your MyLowe's account by entering your order number. When your order is ready for pickup, you will receive an email with instructions and the pickup location.
What payment options are accepted at Lowe’s Home Improvement?
The store accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns for online purchases can be initiated through your Order History online. In-store returns require proof of purchase at the customer service desk.
Which nearby locations can I visit for key and locksmith services?
Near Lowe's, you can find minuteKEY and Minute Key, both offering key and locksmith services, which you might find helpful for home improvement or security needs.
Where can I grab a meal or coffee close to Lowe's Home Improvement in Pittsburgh?
Nearby dining options include Starbucks and Panera Bread for coffee and light meals, Cracker Barrel Old Country Store and Boston Market for American cuisine, as well as several other restaurants such as McDonald's and Atarashi Sushi.
Are there any furniture or home goods stores near Lowe’s?
Yes, IKEA and The Original Mattress Factory are nearby furniture stores where you can explore additional home furnishing options complementing your Lowe’s purchases.