Raymour & Flanigan Furniture and Mattress Outlet

Reviews

• GP

  Gary “NIGHT TRAIN” Phillips

  1 day ago
  5.0
  Nina was very professional and great during her presentation. My vote goes to Nina for employee of the month.
• DJ

  David Jasinski

  2 days ago
  1.0
  Do not buy any furniture from them there furniture is junk i had my chair for only 9 months and it broke and the warranty wouldn't cover it my advice don't buy furniture from them there warranty is horrible they will try hard not to cover it
• JK

  joseph kuhn

  Mar 14, 2026
  5.0
  We absolutely love our new sofa! It is exactly what we wanted and it’s perfect for our home. Our sales person Leroy was amazing. He made this purchase so simple and easy. If anyone is looking for a new purchase with no hassle, no stress and the best service around, please see Leroy. You will not be disappointed.
• MV

  Mike Vaughn

  Mar 12, 2026
  1.0
  The sales associate I worked with was nice and knowledgeable about the products and my options. I did buy a desk and a credenza as is off the show room floor. For some reason it could not be included in my scheduled delivery leaving me to pick it up in the store. I went to pick it up and it was wrapped in plastic which is fine but the desk was still fully assembled with the base not being securely attached. I believe the store was aware of this and should have had someone separate the foundation. As me and my friend were loading it on the truck the base came apart and partially bruised his leg. The store associate had to hear the piece fall to the ground but kept going back into the store. I don’t fault her at all for the foundation not being detached. Raymour and Flanigan should have made sure everything was properly secured for pickup especially since I spent $4,000 in total with no financing involved. So as of now the review is less than stellar and I will share my experience and they will probably lose my business and my family and friends unless some type of acceptable resolution is made. Again this is not a complaint on the female associate I believe Raymour should of had a store employee remove the base someone with that skill set.
• SM

  Susan Meyers

  Mar 8, 2026
  1.0
  I purchased a beautiful very comfortable memory foam queen size bed this past January from Raymore and Flanigan. That was my first mistake because the day they delivered the bed and took my other one out they didn't put it where I showed them they took it out front of my house and leaned the mattresses up against my wall of my house out front. It cost me another $125 to have them removed the bed itself cost me $700. Yesterday I had to move the bed, that's why there are wheels on beds so you can move them. They never responded to me ignored me about the first time with the delivery now I was lied to and frauded because when I called the service center yesterday I was told I had the manager today I called and if is this person Charlie Musso the manager and they told me no. So once Raymour and Flanigan sells you something good luck trying to get anywhere with them if you call for help. There sales people are great their service department ignores you. I added pictures so you can see. The frame on this bed is nothing but a cheap piece of junk and they took my old frame which I didn't tell them to do now I cannot sleep in this bed and I just had spinal surgery this bed is useless now. Do yourself a favor and make sure you read the reviews there are nothing but five stars until you start scrolling down then that's where you're going to see the problems people have. I will never in my lifetime ever by another piece of furniture not even for $1 at Raymour Flanagan.

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