Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Philadelphia, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
3,370 reviews
5 stars
1,520
4 stars
765
3 stars
418
2 stars
203
1 star
464
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with issues such as unhelpful staff, long wait times, and lack of assistance in finding items.
Product Availability
Customers noted that while the store has a wide range of products, there were frequent issues with stock levels and incorrect inventory information.
Store Experience
The store environment received mixed reviews; some appreciated the cleanliness and organization, while others found it chaotic and understaffed.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed deliveries and poor communication about order status.
Helpful Staff
Despite the negative feedback, several customers praised specific employees for their helpfulness and knowledge, indicating that there are some standout staff members.
- KWK Wilson4 days ago1.0The store has the WORST customer service. The associates that answer the phone are RUDE and have an attitude. The pone just rings and rings and when you are lucky enough to get someone to pick up, they act as if they are doing the customer afavor by answering the phone. I wish I didnt have to give it any stars.
- TSTroy T. Felder Sr.4 days ago5.0Great customer service.
- RCRobert CorreiaNov 15, 20255.0Easy to find with directions from Google maps.
- ARAngie ReyesOct 30, 20255.0Fffffffffffantastic time locating the least expensive plunger available. big thanks to the two kind black boys who were on duty—one offered detailed directions to locate the plunger, and the other retrieved it for me after I became quite frustrated from still not finding it, even with the thorough guidance. likely returning for a pricier plunger <3
- DDDoris DraftsOct 14, 20251.0Although the store is open, customer service is not available. Do not ask a question. You will come across angry snippy workers. The store may need staff. Stopped at the paint station and multiple announcements were made for an associate to come. No one showed after standing there for 20 minutes. I left and went to another store. I should be able to go to my neighborhood store and get quality service. Our community should be better
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Philadelphia offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment. They also provide installation services and expert advice both online and in-store.
What are the store hours for Lowe's Home Improvement in Philadelphia?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with closures on specific dates like November 27 and December 25.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Does Lowe's offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is the process to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be initiated online. In-store returns require proof of purchase at the customer service desk, including the return barcode from your order details.
Where is Lowe's Home Improvement located in Philadelphia?
Lowe's is located at 1500 North 50th Street, Philadelphia, PA 19131, USA.
Are there any notable places near Lowe's Home Improvement that customers might want to visit?
Nearby places include ParkWest Town Center, a shopping center; Blue Rhino Propane Exchange for propane needs; and ShopRite Pharmacy for health-related purchases, all convenient for customers before or after shopping at Lowe's.
How can customers use nearby locksmith services when visiting Lowe's?
Customers needing locksmith services can visit Minute Key or KeyMe Locksmiths nearby, which provides convenient options for key duplication or lock assistance when shopping at or near Lowe's.
What recreational and retail options are available near Lowe's in Philadelphia?
Nearby retail and recreational options include GameStop for video games, Rainbow Shops for clothing, and Redbox kiosks for rentals, allowing customers to combine shopping trips or enjoy entertainment before or after their Lowe's visit.