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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Philadelphia, PA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
3,383 reviews
5 stars
1,526
4 stars
769
3 stars
418
2 stars
202
1 star
468
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting unhelpful or rude staff, long wait times, and difficulty in getting assistance.
Product Availability
Customers frequently mentioned issues with product availability and miscommunication regarding stock, leading to frustration during their shopping experience.
Store Cleanliness
Some customers appreciated the cleanliness and organization of the store, noting it as a positive aspect of their shopping experience.
Mixed Experiences
While some customers had positive interactions with specific employees, overall experiences varied widely, with many expressing dissatisfaction.
- MAMark Allen5 days ago4.0Lowe's is always good to me. I'm in so much I know where to find stuff. If I don't the staff can point me in the right direction.
- BOBeachbum OoJan 5, 20261.0I don’t know why the employee at self checkout thinks it’s okay to kick peoples bins closed instead of bending over to close it. That is incredibly rude and disrespectful. If you have to check the bin fine but do not just treat my stuff however. That old man was too old not to know better!
- RLReynold LaguerreDec 25, 20254.0Besides that one rude individual I only came for one of two items.. Bringing something to someone attention didn't even need the attitude
- PCPrincess ChaiyahDec 23, 20251.0I’m writing to share my recent experience at your 50th street, West Philadelphia location, which I found disappointing and frustrating. While the store is conveniently located and impressively sized, the customer service I encountered did not meet expectations. I asked several employees where the snow salt was located, and each one simply directed me outside without any guidance or assistance. I asked four different employees, hoping for help, but received the same unhelpful response each time. While I understand the store’s size may present challenges, this does not excuse a lack of support or attentiveness toward customers. As a loyal shopper who values good service, this experience left me feeling unappreciated as a customer. I hope this feedback can be used to improve staff training and ensure that employees provide the helpful and courteous service that Lowe’s is known for.
- TLThu LaiDec 15, 20251.0😠 Unacceptable First Rental Experience at Lowe's: Damaged Equipment and Appalling Customer Service My initial rental experience with Lowe's was a complete failure. I rented a floor sander, but one of the four rollers was severely damaged, rendering the equipment functionally defective. This forced me to perform incorrect and significantly harder work, wasting both my time and effort. Upon returning the damaged sander, the store staff immediately shirked responsibility, directing me to the "service center." The subsequent attempt to resolve this was an absolute ordeal: A prolonged call to the service center resulted only in them redirecting me back to the unresponsive store. After holding for 30 minutes, someone finally answered, immediately punched in numbers, and hung up on me. This cascade of errors—from supplying defective equipment to a deliberate refusal to offer support—suggests a system designed to ignore customer issues. I demand to know: Does Lowe's have a legitimate process for resolving problems, or is this the company's method for dismissing legitimate complaints? I expect a prompt and appropriate resolution for the time and quality of work I lost.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Philadelphia offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment. They also provide installation services and expert advice both online and in-store.
What are the store hours for Lowe's Home Improvement in Philadelphia?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with closures on specific dates like November 27 and December 25.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Does Lowe's offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is the process to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be initiated online. In-store returns require proof of purchase at the customer service desk, including the return barcode from your order details.
Where is Lowe's Home Improvement located in Philadelphia?
Lowe's is located at 1500 North 50th Street, Philadelphia, PA 19131, USA.
Are there any notable places near Lowe's Home Improvement that customers might want to visit?
Nearby places include ParkWest Town Center, a shopping center; Blue Rhino Propane Exchange for propane needs; and ShopRite Pharmacy for health-related purchases, all convenient for customers before or after shopping at Lowe's.
How can customers use nearby locksmith services when visiting Lowe's?
Customers needing locksmith services can visit Minute Key or KeyMe Locksmiths nearby, which provides convenient options for key duplication or lock assistance when shopping at or near Lowe's.
What recreational and retail options are available near Lowe's in Philadelphia?
Nearby retail and recreational options include GameStop for video games, Rainbow Shops for clothing, and Redbox kiosks for rentals, allowing customers to combine shopping trips or enjoy entertainment before or after their Lowe's visit.