Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Philadelphia, PA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
9701 East Roosevelt Boulevard, Philadelphia, PA
19114, United States
Hours
Reviews
4.0
2,915 reviews
5 stars
1,531
4 stars
659
3 stars
260
2 stars
122
1 star
343
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences are highly inconsistent, with many reports of rude or unhelpful staff, long wait times, and poor management responses.
Employee Attitude
Several reviews highlight a lack of professionalism and care from employees, with some being described as lazy or dismissive.
Product Availability
While the store generally has a wide selection of products, customers often struggle to find items in stock or in the correct location.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and positive interactions.
- MLMatt Li4 days ago5.0The person who is working at cutting area.he is working so great so perfectly size too .thank you.
- WAwesley abusaab4 days ago1.0terrible customer service, every employee is nasty and doesn’t take the time to help our customers .
- SGSaundra G.6 days ago5.0I had gone here for their workshop to make a sleigh. If you have littles it is a fun and engaging experience that free. They had "Santa" come around and give candy canes it was a fun experience
- ABAndres BurgosDec 25, 20255.0Great employees which go out of their way to assist you
- MEMelvin ElliottNov 26, 20251.0Horrible experience with ordering and installing a storm door and the worst customer service you can imagine. If I could give lower than 1 star, I would. Strike 1 - the installer missed the 1st appointment because they were overbooked. Strike 2 - when the installer came the following week they were missing a piece that was required for the installation. Someone from the store called to apologize, but had no info on when the part could be ordered and the door installed. Said someone would call me in two days with an update. Strike 3 - no one called, I had to call them three days later. They apologized again and said someone would call the next day. Strike 4 - someone did call, but still couldn't tell me whether the part was available, if it was ordered or when it would arrive. Said someone would call with another update. Strike 5 - no one called, they just refunded my money. When I called again no one could tell me why the money was refunded. I asked to speak with a manager and was put on hold for an hour. The associate said a manager tried to call but my voicemail was full. Complete lie, I had no missed calls from them. I asked to file formal complaint and was put on hold then transferred to someone who had absolutely no info on my issue. I angrily recounted the story and gave her a lengthy complaint which she said she would document. I asked her to read back my complaint, mostly just to confirm that she actually wrote it down. She put me on hold for another 10mins. She came back and the line "mysteriously" cut and I was back in the phone tree queue where I started. I will NEVER shop at Lowe's again. I will pay $45 for a box of 5 screws before I call or set for in that store again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Philadelphia?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement store in Philadelphia?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, nearby you can find Buffalo Wild Wings, a sports bar and restaurant, Three Chef's Bistro offering Cuban cuisine, and Subway, a sandwich shop and fast food restaurant.
Is there a propane supplier near Lowe's for customers who need propane exchanges?
Yes, Blue Rhino Propane Exchange is located nearby for convenient propane services.
Where can I find electronics or appliance stores close to Lowe's Home Improvement?
Best Buy is a nearby electronics and appliance store where you can shop for electronic products.
Does Lowe's provide any expert installation services?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, HVAC, doors, windows, and more.