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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Philadelphia, PA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2106 S Christopher Columbus Boulevard, Philadelphia, PA
19148, United States
Hours
Reviews
4.0
2,341 reviews
5 stars
1,197
4 stars
524
3 stars
257
2 stars
91
1 star
272
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, citing unhelpful staff, long wait times, and rude interactions.
Product Availability
Customers appreciated the store's well-stocked inventory and variety of products, although some experienced issues with online order accuracy.
Employee Performance
While some employees received praise for their helpfulness and knowledge, others were criticized for being dismissive or untrained.
Store Cleanliness
The store was frequently noted for being clean and organized, which contributed positively to the shopping experience.
Delivery Issues
Several reviews highlighted problems with delivery services, including unprofessional handling and delays.
- MIMatthew ImperatoJan 4, 20261.0The staff is more pleasant than Home Depot Aramingo, but it took an hour to cut one piece of plywood
- HLHf LJan 1, 20261.0How a guard works at this place don't speak English and don't understand a word you say .how lowes allow that ? I was there Monday morning guard name Carmel or Carmen from Metro security I asked her if I can pull up and unload my stuff , her respond was I don't speak English and left . How lowes allow that ? Makes no sense
- RGRachel GDec 17, 20251.0Don't order from this lowes. Chose same day pick up. I placed the order dec 1st, its now dec 17th and I still don't hace my order. This lowes is an absolute joke! Was told by 2 customer service reps that I would get a phone call from the store manager. And now they are refusing to give me my money back. Ill be calling my bank in the morning and showing them all the delayed emails and conversations with customer service.
- JHJake HobaughDec 6, 20251.0They won't pick up their phone, ever Sticking with home Depot here on out
- KWKimberly WilliamsDec 5, 20253.0Unfortunately today I had an interaction with Raquel, a grinch working at the Customer Service Counter!! Her attitude was horrible!! I asked her did they have any Carhart hats in colors for woman, she acted as if I was bothering her when she sighed out No, not even looking at me and I was the only Customer at the counter. I asked if I could order a item that I saw online, she grudgingly replied without eye contact again, "If it's Available!! This employee was dressed in a Green outfit with matching glasses and her Attitude was quite Grinch like, Totally unacceptable!! I also witnessed her also being dismissive and rude to an elderly couple looking for a tape measure!! I did have the Pleasure of interacting with an employee by the name of Francisco at the self checkout counter!! His warm Hello and Exemplary Customer Service was refreshing!! If I had not encountered him, I would Never shop at this Lowe's in South Philadelphia again!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Philadelphia, PA?
Lowe's offers a wide range of products including appliances, bathroom supplies, flooring, garden tools, hardware, lighting, lumber, paint, patio furniture, power tools, and more for your home improvement needs.
What are the store hours for Lowe's Home Improvement in Philadelphia?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Hours vary on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my online order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any status changes.
What is the process to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return in your Order History before shipping back. In-store returns require proof of purchase at the customer service desk.
What brands does Lowe's Home Improvement carry?
Lowe's stocks trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Bosch, Kohler, Dewalt, and more across various product categories.
Are there any propane services near Lowe's Philadelphia location?
Yes, Blue Rhino Propane Exchange is nearby and provides propane supplier services, which may be convenient if you need propane for grills or outdoor equipment purchased at Lowe's.
What dining options are available near Lowe's Home Improvement in Philadelphia?
Nearby dining options include Miller's Ale House, International House of Pancakes (IHOP), LongHorn Steakhouse, John’s Roast Pork, and ShakingCrab Philly, offering a variety of cuisines to enjoy before or after shopping.
Are there any furniture stores close to Lowe's in Philadelphia?
Yes, Raymour & Flanigan Furniture and Mattress Store and Mattress Firm are nearby if you're interested in home furniture to complement your home improvement projects.
Can customers find banking or financial services near Lowe's Home Improvement?
Yes, a Bank of America ATM is located near Lowe's, providing easy access to banking services while you shop.