Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Philadelphia, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.
Staff Knowledge
Several customers highlighted the helpfulness and knowledge of specific staff members, but there are also reports of employees providing poor advice or being unhelpful.
Store Organization
Many customers appreciate the store's organization and cleanliness, making it easier to find products.
Product Availability
Customers generally find that Lowe's has a good selection of products, although there are complaints about specific items being out of stock or issues with online orders.
Overall Experience
While some customers have had great experiences, others report significant frustrations, particularly with customer service and delivery issues.
EP
Emmanuel Perez
4 days ago
5.0
Buenos precio y ofertas de viernes negro
LL
Lyn
Nov 14, 2025
1.0
Buyer Beware! If you are purchasing a water heater, Lowe's will not process return (one box is opened) unless you call the manufacturer and obtain a RA (return authorization) number. This process took over 2 hours to complete, including being on hold for 90 minutes. The return policy does not explicitly state this, and the box does not either.
ST
Snow “Blizzard Head” Trooper
Nov 14, 2025
3.0
Could use more staff
CC
Cristian Campos
Nov 8, 2025
5.0
Highly recommend
AL
Anthony Losinno
Nov 6, 2025
5.0
I would like to acknowledge that Rob Durso at the Aramingo Lowe’s and he was very helpful and gave me outstanding customer service. You’re lucky to have him as an employee. Thank you.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Philadelphia offer?
Lowe's Home Improvement offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, tools, washers & dryers, and windows & doors. They also provide installation services for many of these products.
What are the store hours for Lowe's Home Improvement in Philadelphia?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or having limited hours.
Where is the Lowe's Home Improvement store located in Philadelphia?
The store is located at 3800 Aramingo Avenue, Philadelphia, PA 19137, USA.
Does Lowe's Home Improvement in Philadelphia offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe’s account. You will also receive email updates if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Philadelphia?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What nearby places can customers visit close to Lowe's Home Improvement in Philadelphia?
Nearby places include Aramingo Crossings shopping center, Chick-fil-A fast food restaurant, Save A Lot grocery store, Bank of America ATM, and Lidl supermarket. These locations provide convenient options for shopping, dining, and banking before or after visiting Lowe's.
Are there nearby food options near Lowe's Home Improvement in Philadelphia?
Yes, customers can find nearby dining options such as Chick-fil-A for fast food and Boricua Restaurant offering Puerto Rican cuisine, both located close to Lowe's store.
How can nearby stores like Minute Key benefit customers visiting Lowe's Home Improvement?
Minute Key, located nearby, offers key and locksmith services which customers visiting Lowe's may find convenient for key duplication or lock issues, enhancing their shopping experience by combining home improvement needs with locksmith services.
Is Lowe's Home Improvement involved in any community associations or programs?
Yes, Lowe's partners with several organizations such as Lowe’s Toolbox for Education, SkillsUSA, Lowe’s Heroes, Boys & Girls Clubs of America, Eliminate the Digital Divide (E2D), Habitat for Humanity, Keep America Beautiful, and the Lowe’s Foundation to support community and educational initiatives.