Frequently Asked Questions About On The Spot Cleaning
How often should I have my carpets professionally cleaned?
Professional carpet cleaning is typically recommended every 6 to 12 months. The frequency may vary based on factors such as foot traffic, presence of pets or children, and specific indoor air quality requirements.
What carpet cleaning method do you use?
Our company employs various professional cleaning methods, including hot water extraction (also known as steam cleaning) and low-moisture techniques. The choice of method depends on the carpet type and level of soiling, as each approach offers distinct advantages.
How long does it take for the carpet to dry?
Carpet drying times generally range from 4 to 12 hours, influenced by factors such as humidity, air circulation, and the cleaning method used. Low-moisture cleaning processes can result in shorter drying times of 1 to 2 hours.
Do you move furniture?
Our technicians typically move small and lightweight furniture items. However, heavy or delicate pieces such as pianos, electronics, or antiques usually remain in place unless special arrangements are made in advance.
Can you remove all stains?
While many stains can be significantly reduced or eliminated, certain permanent stains caused by dyes, bleach, or some pet accidents may not be completely removable. Our technicians assess each stain prior to cleaning to determine the best course of action.
Is carpet cleaning safe for pets and children?
Our carpet cleaning process is safe for both pets and children. We use non-toxic, environmentally friendly cleaning solutions. If you have specific sensitivities or allergies, please inform us so we can accommodate your needs.
Will cleaning my carpet make it get dirtier faster?
Professional carpet cleaning, when performed correctly, does not cause carpets to become dirty more quickly. Our residue-free cleaning methods ensure that carpets stay clean for longer periods, unlike low-quality cleanings that may leave soap residue.
How can I prepare for a carpet cleaning appointment?
To prepare for your appointment, please remove small items from the floor, vacuum if requested, clear away breakables and clutter, and keep pets in a separate area during the cleaning process.
Do you guarantee stain or odor removal?
We guarantee customer satisfaction with our services. However, complete removal of every stain or odor cannot be guaranteed, particularly in cases of deep pet urine damage or certain types of stains.
Are your cleaners trained and certified?
Our cleaning technicians are certified by the institute of inspection cleaning and restoration certification (IICRC). This certification ensures that they adhere to industry standards for cleaning and restoration procedures.
What services does On The Spot Cleaning offer?
On The Spot Cleaning provides carpet cleaning, upholstery cleaning, area rug cleaning, tile and grout cleaning, flooring repairs, and floor cleaning services.
Where is On The Spot Cleaning located?
On The Spot Cleaning is located at 112 Plaza Drive, Palmyra, PA 17078, US.
What are the business hours of On The Spot Cleaning?
On The Spot Cleaning is open Monday through Friday from 8:00 AM to 8:00 PM and closed on Saturdays and Sundays. Extended hours are available by appointment.
Is On The Spot Cleaning a locally owned business?
Yes, On The Spot Cleaning is a locally and family owned and operated company in Lebanon County.
What payment options does On The Spot Cleaning accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What cleaning products does On The Spot Cleaning use?
They use safe, biodegradable, and non-toxic cleaning products.
How can I schedule a spring cleaning appointment?
You can schedule your spring cleaning appointment by visiting their website at http://onthespotcleaningofpa.com or by calling their local phone number +1 717-865-6921.
Is On The Spot Cleaning insured and bonded?
Yes, the company is fully insured and bonded to provide trusted cleaning services.
What nearby places can I visit when I come to On The Spot Cleaning?
You can visit attractions nearby such as Palmyra Bowling and Dutchman Bolony Bowling Tourney for entertainment or dine at The Deck and Sinkhole Saloon & Grill before or after your cleaning appointment.
Are there convenient banking options near On The Spot Cleaning?
Yes, Northwest Savings Bank and Northwest Bank are close by, making it easy for customers to handle banking needs when visiting.
Where can I find grocery or gift shops near On The Spot Cleaning?
Nearby you can find H & K Nepali Indian Grocery, Sweet Wrappings: Personalized Candy Bar Wrappers, and SweetWrappings for grocery, candy, and gift needs.