Brand Certified
Lowe's Home Improvement
3.9(1266 reviews)
Certified by Lowe's Home Improvement • Apr 26, 2026
Business Details
2640 West State Street, New Castle, PA
16101, United States
Certified by Lowe's Home Improvement • Apr 26, 2026
(724) 658-9588
Certified by Lowe's Home Improvement • Apr 26, 2026
https://www.lowes.com/store/PA-New-Castle/1130
Certified by Lowe's Home Improvement • Apr 26, 2026
About
Certified by Lowe's Home Improvement • Apr 26, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in New Castle, PA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 26, 2026
Hours
Certified by Lowe's Home Improvement • Apr 26, 2026
Monday6:00 AM - 9:00 PM
Tuesday6:00 AM - 9:00 PM
Wednesday6:00 AM - 9:00 PM
Thursday6:00 AM - 9:00 PM
Friday6:00 AM - 9:00 PM
Saturday6:00 AM - 9:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
3.9
1,266 reviews
5 stars
613
4 stars
309
3 stars
141
2 stars
51
1 star
152
- NSNathen Skaggs4 days ago5.0Ethan B was very helpful when I needed to know where things were at in the store!
- RARob AllenApr 10, 20265.0Great selection of tool accessories. Fast and friendly service.
- ACAnthony James CrawfordMar 31, 20261.0Lowe's Home Improvement your customer services line sucks. Tried to place an order with gift cards and a credit card. The transaction did not go thur with the card and the rep stated I should try to place the order online. We hung up and when I went to place the order the gift card balance was gone. I called back and they said I wont get my balance for 2 days. I have a contractor coming out to put up my fence the items wont be at the store in time if its not placed today. But I have to wait 2 business days to get back money you took from me without providing a product. Now im out 500 for the fence build and have to hire him again at a later date if I dont get the money on the gift cards today. Ive spoken to a total of 3 customer service reps and one supervisor. The first one refused to get me to a supervisor, the second one couldnt help me and did get a supervisor on the line but the supervisor was rude, talked down to me, insisted a gift card thru lowes is not the same as cash and refused to accept that she failed her people as a supervisor for not training them that a Lowes gift card would be useless once they tried to process a transaction and if they would have. I would have paid for the order by ordering another gift card off Amazon to pay the remaining balance. Yea your system denied the credit card but Amazon accepted it because the money was there so it was something wrong on your system. The last person was the only person that even attempted to assist and emailed IT. Its bad when a supervisor blows you off but an employee takes the initiative to actually solve the problem. So now I am waiting for you to send back the money on my gift card that you stole so I can place the order and re hire the contractor and pay him another 500 to come install my fence. All because your team sucks. We are now up to 72 hours and I still dont have my money back on the cards
- MQMikayla QuinnMar 29, 20265.0The very friendly female cashier with black hair had helped me to find some decorative hooks to hang stuff up. They look so very cute and whimsical and I am very thankful that she was there to help!
- BBBeau ButlerMar 25, 20265.0Always a great shopping experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in New Castle, PA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lawn mowers, paint, patio furniture, plumbing, tools, and more. They also provide installation services for many home improvement needs.
What are the store hours for Lowe's Home Improvement in New Castle, PA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement provide pickup and delivery options?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online orders, start a return online in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
What should I do if I was charged multiple times for my Lowe's order?
Multiple charges likely are authorization holds during your order's processing. Charges will not exceed your order total. Contact your bank if you see multiple pending authorizations.
Are there places near Lowe's in New Castle, PA where I can get propane exchange and gardening supplies?
Yes, nearby you can find Blue Rhino Propane Exchange for propane services and Tractor Supply Co. for hardware and gardening needs, both convenient if you visit Lowe's for home improvement projects.
Where can I find nearby food options when visiting Lowe's Home Improvement in New Castle?
Near Lowe's, there are several dining options including Popeyes Louisiana Kitchen, Bob Evans, and Wendy's, where you can enjoy a meal before or after shopping.
Are there hotels close to Lowe's Home Improvement in New Castle for customers traveling from out of town?
Yes, Hampton Inn & Suites New Castle and Hampton by Hilton are nearby hotels, offering convenient accommodation for visitors shopping at Lowe's.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 26, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website