Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in New Castle, PA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,161 reviews
5 stars
556
4 stars
300
3 stars
131
2 stars
41
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Delivery Issues
Numerous reviews highlighted significant problems with delivery services, including missed deliveries and lack of communication.
Product Availability
Customers frequently noted issues with product availability and discrepancies between online stock and in-store inventory.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, many expressed frustration over a lack of staff presence and assistance.
Store Condition
The store was described as clean and well-stocked, but some customers mentioned areas needing better organization.
- MRMom to my kids, Syl to all others RuizJan 6, 20264.0It's great. Bought storage bins. Great deals on them. Manager gave us a great deal. Saved $40.00.
- IBIzora BoJan 2, 20261.0Obnoxious kid working shelf checkout needs to relax, we understand unfortunately shelf checkouts are going cashless due to pennys but dude relax.. Window installation kits are junk plastic just tears
- JMJoseph MolinaroDec 26, 20251.0I am extremely disappointed with Lowe’s and their delivery service. Today, a refrigerator delivery was scheduled for my 88-year-old mother’s home. This delivery was important because she has been forced to go up and down steps while waiting for this appliance, which is unsafe for someone her age. We have two phone numbers on file. The delivery team claimed they called my cell phone, yet there is no missed call or record in my call log, and they didn’t even attempt to call the second number. Even worse, instead of knocking on the door, they sat in the truck outside the house for about 15 minutes and then left without making any real effort to complete the delivery. We had cash tips ready for each delivery driver, but instead we were left with no fridge and no explanation. This means an 88-year-old woman is still being forced to use stairs, risking a serious fall or injury. When we contacted the store, the manager openly admitted that drivers don’t always knock on the door and sometimes just check boxes and leave so they can get paid. That is incredibly concerning and unacceptable. It’s sad when management acknowledges this behavior instead of fixing it. Because of this experience, Lowe’s has lost my business permanently. I’ll be taking all future purchases to Home Depot, where customer safety and basic responsibility are actually taken seriously. Do better, Lowe’s. This was careless, lazy, and dangerous.
- MWMark WilsonDec 18, 20252.0Please stop making such a big deal when someone tries to return something without a receipt. It's not like you're giving me free cash because with your gift card I still have to buy merchandise from your store and you have a new product to sell that I just gave you in return. I've been noticing over the past two years Lowe's becoming very pathetic when it comes to returning things without a receipt. Is it so hard to give someone a gift card? I never seem to deal with this whenever I buy stuff at home depot so I guess they will be my future go to store. It looks like your woke culture has basically destroyed.What was once a great company. Good job!
- LHLaurie HauckDec 17, 20251.0Today I went into the New Castle Lowes looking to purchase a generator. Most likely a Generac, automatic kick on, with installation, for the home. Not a small purchase. My mother is on a ventilator, and requires this in case of power outage. I asked an associate on the floor, to call for help... No one came. After waiting 10 or more minutes, another associate asked if I needed help . Another 10 minutes passed.. long story short after nearly half an hour waiting, I said let's go. The associate who was near said, with agitation, "Well, I can unlock the cases, if that's all you need" I'm sorry, what I NEEDED was someone with experience to guide me through choosing a proper sized generator for our needs, and arrange installation. Lowes, your lazy associates, cost you a sale which would probably be in the 15k-20k range.. I'll go to home depot, I'm not begging you to take my money.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in New Castle, PA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lawn mowers, paint, patio furniture, plumbing, tools, and more. They also provide installation services for many home improvement needs.
What are the store hours for Lowe's Home Improvement in New Castle, PA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement provide pickup and delivery options?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online orders, start a return online in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
What should I do if I was charged multiple times for my Lowe's order?
Multiple charges likely are authorization holds during your order's processing. Charges will not exceed your order total. Contact your bank if you see multiple pending authorizations.
Are there places near Lowe's in New Castle, PA where I can get propane exchange and gardening supplies?
Yes, nearby you can find Blue Rhino Propane Exchange for propane services and Tractor Supply Co. for hardware and gardening needs, both convenient if you visit Lowe's for home improvement projects.
Where can I find nearby food options when visiting Lowe's Home Improvement in New Castle?
Near Lowe's, there are several dining options including Popeyes Louisiana Kitchen, Bob Evans, and Wendy's, where you can enjoy a meal before or after shopping.
Are there hotels close to Lowe's Home Improvement in New Castle for customers traveling from out of town?
Yes, Hampton Inn & Suites New Castle and Hampton by Hilton are nearby hotels, offering convenient accommodation for visitors shopping at Lowe's.