Brand Certified
Lowe's Home Improvement
3.9(1261 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
2640 West State Street, New Castle, PA
16101, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(724) 658-9588
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/PA-New-Castle/1130
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in New Castle, PA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
1,261 reviews
5 stars
608
4 stars
309
3 stars
141
2 stars
51
1 star
152
- RRRon RichmanFeb 16, 20261.0Lowe’s customer service is horrible. I bought a new clothes dryer yesterday and I was told I would receive a call or text about delivery time. I got a text alright that sent me to a web page that I had to got to 3 different times only to find nothing about my delivery. I had to register for all kinds of A I garbage only to get a time frame of between 8am and 8pm for my delivery. I am done with Lowe’s this will be my last purchase with Lowe’s. How does Lowe’s expect a working family to be there for a delivery when they give a 12 hour window for delivery?
- MBMicah BradleyJan 26, 20261.0Ok so I called Lowe's to get 3 snow sleds. And then couple minutes past i got there and then they said that section and then my bestfriend ask a girl that works there and then she was helping us out find then we couldn't find them for like 5 to 10 minutes just searching for them but she had a phone and I think she was asking someone where they could be but they were in front of the store my bestfriend and my brother went went to look at them there selfs and then they found themselves.
- LBLeanne BrownJan 24, 20265.0I had an excellent experience at Lowe’s thanks to an amazing team. Manager Lino runs a great store and you can really feel it in the customer service. He personally walked me through different departments and answered the million questions I had. He was definitely genuine and I never felt that I was being misinformed or misguided. William in Appliances was incredibly patient, knowledgeable, and transparent while helping me choose a range, dishwasher, and refrigerator—no pressure, just honest guidance. Maggie in Flooring was equally fantastic. She helped me with luxury vinyl plank and porcelain tile and even scheduled a free in-home measurement, making the whole process easy and stress-free. I would highly recommend this Lowe's location and will continue to conduct business there!
- JTJoe TemperatoJan 22, 20265.0I was very satisfied with my recent experience as an employee associate was readily available upon entering the store it looks to me they have too many handicap parking spaces close to the entrance
- CFCarmen FaustinoJan 20, 20265.0This lowes has a super nice and friendly staff. The store was also very clean. Management keep it up at this store, make those employees happy. The only negative maybe is to just work on some of your pricing seems high compared to others.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in New Castle, PA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lawn mowers, paint, patio furniture, plumbing, tools, and more. They also provide installation services for many home improvement needs.
What are the store hours for Lowe's Home Improvement in New Castle, PA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement provide pickup and delivery options?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online orders, start a return online in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
What should I do if I was charged multiple times for my Lowe's order?
Multiple charges likely are authorization holds during your order's processing. Charges will not exceed your order total. Contact your bank if you see multiple pending authorizations.
Are there places near Lowe's in New Castle, PA where I can get propane exchange and gardening supplies?
Yes, nearby you can find Blue Rhino Propane Exchange for propane services and Tractor Supply Co. for hardware and gardening needs, both convenient if you visit Lowe's for home improvement projects.
Where can I find nearby food options when visiting Lowe's Home Improvement in New Castle?
Near Lowe's, there are several dining options including Popeyes Louisiana Kitchen, Bob Evans, and Wendy's, where you can enjoy a meal before or after shopping.
Are there hotels close to Lowe's Home Improvement in New Castle for customers traveling from out of town?
Yes, Hampton Inn & Suites New Castle and Hampton by Hilton are nearby hotels, offering convenient accommodation for visitors shopping at Lowe's.
Brand Certified Facts from Lowe's Home Improvement
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