Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a New Castle, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,153 reviews
5 stars
554
4 stars
297
3 stars
131
2 stars
40
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, many customers report poor service, lack of assistance, and negative attitudes from staff.
Staff Availability
Numerous reviews indicate that the store is often understaffed, leading to long wait times for assistance and difficulty in finding help when needed.
Product Availability
Customers appreciate the variety of products available, but there are frequent complaints about stock discrepancies between online listings and in-store availability.
Store Experience
The store environment is generally described as clean and organized, but some customers find it too quiet and lacking in engagement from employees.
Delivery Issues
Several customers have reported significant problems with delivery services, including delays and miscommunication regarding orders.
- ZDZoe Dayton6 days ago1.0I was trying to buy a pet vacuum and went to grab one the second I put a hand on it an alarm went off and then like 1,000 more did too. We waited for help while dozens of employees just walked past me starring at me. We got no help and left.
- JBJessica BlalockNov 13, 20255.0Lots of great Christmas decorations!
- BSBill SmulickNov 7, 20255.0Very helpful. Honest service . Used many times
- PAPAMAA Account2Oct 27, 20251.0Attempted to pick up a curbside order and sat for over 20 mins. When I called go let them know I had been sitting there and had to leave the customer service rep got an attitude with me and didn't even apologize. I would understand if I went when it was busy but it was 730 am. I went before work for a reason. If you can't offer it that early, fine, but it was 3 items thst were supposably ready. usually I just go in but since it was concrete mix and rocks and I was dressed for work it was easier to do curbside. Next time I'll go elsewhere.
- MSMichael SokeSep 30, 20251.0I came into new castle lowes today because I spent over 3000 at lowes in boardman and it was such a fiasco that I will never go in there for a major purchase again although their employees are friendly and helpful. New Castle lowes on the other hand not so much. I went in today Sept 30th at 930 am looking to purchase a new kitchen sink and faucet. Walked through garden entrance and across the front. An older gentleman using a cane asked if I needed anything and I told him I was looking for a cart which he offered to go get me. I told him not to ill grab one if I needed one. I spent 30 mins in the store which was dead and not a single person acknowledged me, greeted me, asked if I needed help, nothing. After 10 mins I decided to keep track and by the time I left I was within feet of 11 people, none who were with a customer who completely ignored me. I also seen 3 people walking the store, with 1 doing all the talking so I am assuming it was a district manager walking with store manager and an assistant...yeah seen them twice and nothing. 17 years I worked for home depot and we had it pounded into our heads to meet and greet every customer. Help them or get someone who could help them. I worked and managed kitchen and bath and plumbing for years, I forgot more than they know but its the very idea not a single person aside from the older man up front said anything to me. Come on lowes do better. As soon as I pay off my tractor I purchased with 36 month financing in June and use up my credit card im done. As much as I dislike boardman store for the run around they gave me after giving them 3000 dollars they still understand what customer service is
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in New Castle, PA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lawn mowers, paint, patio furniture, plumbing, tools, and more. They also provide installation services for many home improvement needs.
What are the store hours for Lowe's Home Improvement in New Castle, PA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement provide pickup and delivery options?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online orders, start a return online in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
What should I do if I was charged multiple times for my Lowe's order?
Multiple charges likely are authorization holds during your order's processing. Charges will not exceed your order total. Contact your bank if you see multiple pending authorizations.
Are there places near Lowe's in New Castle, PA where I can get propane exchange and gardening supplies?
Yes, nearby you can find Blue Rhino Propane Exchange for propane services and Tractor Supply Co. for hardware and gardening needs, both convenient if you visit Lowe's for home improvement projects.
Where can I find nearby food options when visiting Lowe's Home Improvement in New Castle?
Near Lowe's, there are several dining options including Popeyes Louisiana Kitchen, Bob Evans, and Wendy's, where you can enjoy a meal before or after shopping.
Are there hotels close to Lowe's Home Improvement in New Castle for customers traveling from out of town?
Yes, Hampton Inn & Suites New Castle and Hampton by Hilton are nearby hotels, offering convenient accommodation for visitors shopping at Lowe's.