Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mount Pocono, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,831 reviews
5 stars
859
4 stars
425
3 stars
178
2 stars
98
1 star
271
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, others were reported as rude or unresponsive.
Staffing Issues
Many customers expressed frustration over understaffing, leading to long wait times for assistance and checkout.
Product Availability
Customers noted issues with product availability and inventory accuracy, with some items being out of stock or misrepresented.
Delivery Problems
Numerous complaints were made regarding delivery delays and issues with order fulfillment, causing significant customer dissatisfaction.
Store Cleanliness
The store was generally described as clean and well-organized, although some customers reported it being messy or poorly stocked.
- RPRick PeragalloNov 13, 20255.0They had everything i needed.
- KKKelleyOct 3, 20255.0The manager, Jenny, was extremely knowledgeable and friendly. She addressed all my questions, and guided me in my purchase from beginning to end. I couldn’t be more pleased with the customer service provided to me by Jenny. Thank you.
- JPJohnny POct 1, 20255.0I want to sincerely thank Melissa, Celeste, and Gene for going the extra mile to help me when I felt overwhelmed. They acted swiftly to address my issue, and I truly see them as invaluable members of the Lowe's team. Because of their exceptional service, I will continue shopping at Lowe's instead of Home Depot. I sincerely hope Lowe's management recognizes the outstanding efforts of these remarkable young women.
- TTtsaruySep 20, 20251.0on a phone line for for than 20 minutes without a single associate, 🧍🏻♀️
- MFMike FaySep 9, 20255.0Bought a GE stove here. I shopped here and the other local competition in area. I always return to buy here for their product selection and exceptional service. Bruce in the stove area was friendly and knowledgeable. Managers are very competent.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I purchase at Lowe's Home Improvement in Mount Pocono?
You can find appliances, bathroom supplies, building materials, electrical items, garden tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, and more at Lowe's Home Improvement.
What are the operating hours for Lowe's Home Improvement in Mount Pocono?
Monday through Saturday, Lowe's is open from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. They have special holiday hours on select dates.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers at the Mount Pocono location.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account; email updates are also sent when order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
What services are available at Lowe's Home Improvement in Mount Pocono?
Services include appliances installation, flooring installation, blind and shade installation, cabinet and countertop installation, HVAC installation, generator installation, and many more home improvement related installations and services.
Are there any language support or translation services available at Lowe's Home Improvement?
Yes, Lowe's provides services in English and Spanish, and in-store translation services are available for other languages.
What nearby places can I visit around Lowe's Home Improvement in Mount Pocono?
Nearby places include Camelback Mountain ski resort and park, Paradise Stream Resort, and eateries like Los Poblanos food truck, Taco Bell, Golden Dragon Chinese restaurant, and Perkins Restaurant & Bakery.
Can customers grab a quick meal or snack near Lowe's Home Improvement?
Yes, several dining options are nearby such as Taco Bell, Los Poblanos food truck, McDonald's, Wingstop, Perkins Restaurant & Bakery, and Golden Dragon Chinese restaurant, making it convenient for customers to eat before or after shopping.
Where can I find essential convenience stores or services near Lowe's Home Improvement in Mount Pocono?
Convenience stores like Wawa are nearby, along with services such as Minute Key locksmith, Western Union money transfer, Verizon mobile phone store, and PNC ATM, offering customers convenient access to these amenities when visiting Lowe's.