Knowledgeable Staff
Customers consistently praised the staff for their extensive knowledge and helpfulness regarding pool and spa products and maintenance.
Customer Service
Many reviews highlighted excellent customer service, with staff being friendly, attentive, and willing to go above and beyond to assist customers.
Product Issues
Some customers reported issues with products, particularly hot tubs, including leaks and poor communication regarding repairs, although some issues were eventually resolved.
Educational Approach
The business was noted for its educational approach, helping first-time pool and spa owners understand maintenance and product usage without pressure to upsell.