Customer Service
Many customers praised the knowledgeable and helpful staff, particularly highlighting individuals like Jason, Jake, and Chuck for their patience and no-pressure sales approach.
Product Knowledge
Customers frequently noted the staff's expertise in explaining product features and options, which contributed to a positive buying experience.
Installation Issues
Several reviews expressed frustration with delays and lack of communication regarding pool and hot tub installations, indicating a need for improvement in this area.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude service and unresponsive staff, suggesting inconsistency in customer interactions.