Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Monroeville, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4200 William Penn Highway, Monroeville, PA
15146, United States
Hours
Reviews
3.9
2,109 reviews
5 stars
1,013
4 stars
528
3 stars
232
2 stars
84
1 star
252
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Product Availability
Customers frequently mentioned issues with product availability and inaccurate inventory counts, leading to frustration.
Delivery Issues
Numerous reviews highlighted problems with delivery schedules, including delays and miscommunication regarding delivery times.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, many noted a lack of assistance when needed.
Store Environment
The store was described as clean and organized, but there were complaints about understaffing and long checkout lines.
- RRRickOct 27, 20251.0This location has a Flock Automatic License Plate Reader (ALPR). This is very concerning from a privacy standpoint and I no longer shop here since learning they are using this kind of invasive surveillance and tracking.
- JWJonathan waliOct 24, 20255.0Kim is always pleasant, her service is second to none.
- RBRobert BeveridgeOct 12, 20255.0My local Lowes.
- FRFran Reese-ChopeOct 5, 20254.0Go to the garden center for my indoor plants. Picked up 2 sickly looking plants for half price. Don't shop here for anything else because of their extremely strict return policy. Tried to return unopened sticky straw but had no receipt. They refused to refund without the receipt. So they lost my business. Was not pricey.
- KMkassondra millerSep 14, 20251.0Ordered a new washer and dryer for delivery and installation. Everything was a mess and I have talked to 7 people today to get it fixed. I now have 2 separate teams coming tomorrow to try to resolve the issue and have a 12 hour window where I need to be available. I requested to speak with multiple supervisors through customer service and was refused each time. I spoke to a manager at the store and my issues were ignored. I have been a long time customer of Lowe's and it's disheartening to see how no one cares about any of it. I was promised a review by the escalation team but I'm sure that team is a recycling bin for the crumpled paper to go into.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Monroeville, PA?
You can find products such as paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Monroeville?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Hours vary on holidays.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
Check your order status online by entering your order number or logging into your MyLowe's account. You will receive email updates regarding your order.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. You can start a return online if purchased on Lowes.com or return in-store with proof of purchase.
What installation services does Lowe's Home Improvement provide?
Lowe's offers installation services for appliances, cabinets, flooring, doors, windows, HVAC, bathroom fixtures, and many more home improvement needs.
Are there any nearby services that can assist me with keys or locksmith needs near Lowe's in Monroeville?
Yes, minuteKEY and Minute Key locksmith services are located close to Lowe's, providing convenient options if you require key duplication or locksmith assistance.
If I visit Lowe's, are there nearby transit options to help me get to the store?
The Greyhound Bus Stop - Monroeville Bus Stop is nearby, offering bus service to help you reach Lowe's conveniently if traveling by public transit.
What are some nearby places where I can manage my finances if I am shopping at Lowe's?
Nearby financial services include Citizens Bank, Parkvale Bank, First National Bank, and Dollar Bank & Loan Center, all conveniently located near Lowe's for your banking needs.