Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Latrobe, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,028 reviews
5 stars
566
4 stars
260
3 stars
95
2 stars
26
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being unhelpful or rude.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding order statuses.
Product Availability
Customers noted that while the store generally has a good selection, there are frequent issues with stock levels and specific items being unavailable.
Store Cleanliness
The store is often described as clean and organized, contributing positively to the shopping experience.
Checkout Experience
Many customers expressed frustration with the self-checkout system and the lack of cashiers, leading to long wait times.
- CUCarroll UpholdNov 11, 20255.0We did a lot of our stuff there store is easy to find things in
- CPChris PakosOct 30, 20251.0Absolutely terrible experience. Ordered Kitchen cabinets. Were supposed to be delivered 10/28/25. Waited all day. No delivery. Called in. They said the delivery was rescheduled for 11/1/25. No one called me to tell me this or that my order would not be delivered. They rescheduled my delivery for today 10/30/25. I received the text message confirmation last night that the delivery would be between 10 am today and 2 pm. Waited all day. No delivery. Called in and spoke to Letitia. She said my order will now be delivered on 11/6/25. Once again no one called to tell me this or let me know after I waited all day. I told her I wanted to speak to a manager. She flat out laughed at me and said there was nothing they could do. I have been on hold for 25 minutes for a manager and no one has picked up the line. Absolutely terrible service. Program make me give them at least 1 star. But this is zero star service. the situation has gotten worse. 2 more delivery dates promised and no delivery happened. I went to the store after the 4 th time and a manager was working on it. They called me the next day, Friday November 14th and promised me delivery today on 11/18/25. I have been put on hold 6 times with the hotline. They are now telling me another week. They told me the Kitchen cabinets I ordered have been in the local store for several weeks. but they havent delivered them. When I go online and enter my order number nothing comes up. The only thing worse than their service is their technology. I can tell you how disappointed I am with Lowe's. Finally going to Home Depot tonight after 5 weeks of waiting for my order. I will then cancel my order. I would never recommend ordering kitchen cabinets from Lowe's.
- ZDZach DunnSep 24, 20255.0I didnt catch his name but whoever was working in plumbing today at about 2-230 was a great help!
- SOSkip OwensSep 5, 20255.0Very helpful staff. Knowledgeable in everything from appliances to customer service. True professional’s in home improvement, and an all around fun place to shop.
- JBJohn BrownSep 3, 20255.0I would like to thank will and Melissa at the Lowe's in Latrobe for being so very kind courteous and helpful👍
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Latrobe offer?
Lowe's offers products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, heating and cooling, home décor, lumber, paint, patio furniture, plumbing, tools, and more.
What are the store hours for Lowe's Home Improvement in Latrobe, PA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 7:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement in Latrobe offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Latrobe?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Which brands does Lowe's carry at its Latrobe location?
Lowe's features many brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, Weber, and many others.
Are there any nearby dining options to Lowe's Home Improvement in Latrobe?
Yes, nearby restaurants include Valley Dairy Restaurant, Subway, The Real McCoy (pizza), Papa Johns Pizza, and Auntie Anne’s Pretzels located at the Latrobe Walmart.
If I need locksmith services near Lowe's in Latrobe, where can I go?
Nearby locksmith services include minuteKEY, Minute Key, KeyMe Locksmiths, and minuteKEY locations close to Lowe's Home Improvement.
What other retail and service options are available near Lowe's in Latrobe?
Close to Lowe's you can find Walmart Latrobe, Walmart Pharmacy, Walmart Photo Center, Great Clips hair salon, Bella Nail Spa, and Anytime Fitness gym.
How does Lowe's support customers with language needs in Latrobe?
Lowe's offers services in English and Spanish, with in-store translation services available for other languages as needed.