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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Lancaster, PA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,971 reviews
5 stars
1,071
4 stars
494
3 stars
159
2 stars
54
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are frequent complaints about poor customer service, including unhelpful staff and long wait times for assistance.
Staff Knowledge
Customers reported a lack of product knowledge among employees, leading to frustration during shopping experiences.
Cleanliness
While some customers noted that the store is clean, others reported filthy bathrooms and disorganized aisles.
Delivery Issues
Multiple reviews highlighted problems with delivery, including items arriving damaged or not at all, and poor communication regarding orders.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and noted positive shopping experiences.
- DWDwight WallaceDec 31, 20253.0Very hard to find items and whatever you need something but better to ask service near aisle. Good luck with that!
- BSBecky SmithDec 31, 20255.0Staff is always polite and helpful
- JMJeff MagnusenDec 23, 20255.0This Lowes is clean and well managed.
- SAStacy ADec 3, 20253.0Purchased a washer and dryer but salesperson did not listen to description of current set up and rushed the sale. Set up was difficult and they recommended to take back the dryer and give a credit. When I fussed to store personnel, they were unsympathetic and dismissive. This was the 2nd time there were issue. Will be last time!
- ACAlex CarcamoNov 23, 20251.0100% a miss management issue. Consistently have to wait 1/2 hr plus to find someone to cut a sheet of plywood after asking several employees.. If they call someone, they never show up. I have even gotten the “I don’t know is so and so showed up to work today”. I can’t tell you how many sheets of plywood I have left in a cart and left to go to Home Depot. By the way this is after not finding any carts for plywood and also having to wait inline for a while to pay while the only cashier is calling for help and no one showed up. Why is this a mismanagement issue? Go to west Lancaster. Night and day. If the west store can do it why is it that this one can’t. I can’t wait for their response saying “our customer service is our highest priority” response. It’s clearly not. It’s been like this for years. And by the way these issues have happen at least 10 times. Oh and removing the call button for the cut station was a great idea if don’t want your employees to be bothered lol.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kinds of products can I find at Lowe's Home Improvement in Lancaster, PA?
You can find a wide variety of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing, outdoor and gardening equipment, and more.
What brands does Lowe's Home Improvement carry?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Kohler, Weber, and many more trusted brands.
What are the store hours for the Lowe's Home Improvement in Lancaster, PA?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sundays from 8:00 AM to 8:00 PM.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my online order?
You can check your order status online by entering your order number or logging into your MyLowe's account; email updates will be sent if the order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby places where I can exchange propane for outdoor equipment?
Yes, Blue Rhino Propane Exchange is nearby, ideal if you need to exchange propane tanks for your grills or outdoor equipment bought at Lowe’s.
What nearby stores can I visit for additional home furnishings or mattresses?
Mattress Warehouse and Bob's Discount Furniture are nearby stores where you can find mattresses and furniture to complement your home improvement projects.
Are there nearby restaurants where I can grab a meal after shopping at Lowe's?
Yes, nearby restaurants include Brewster's Bar-B-Que LLC, Chellas Arepa Kitchen, McDonald's, and Starbucks, which offer various dining options after your visit to Lowe's.
What installation services does Lowe's provide?
Lowe's offers extensive installation services including appliances, cabinets, decking, flooring, doors, garage doors, gutters, HVAC, lighting, roofing, siding, windows, and more.