Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lancaster, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,495 reviews
5 stars
1,422
4 stars
623
3 stars
221
2 stars
83
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Some employees provided excellent service, while others were reported as rude or unhelpful, leading to mixed experiences.
Product Availability
Customers frequently noted issues with product availability and delivery delays, particularly with appliances.
Store Environment
The store is generally clean and organized, with a good selection of items, but some customers felt ignored by staff.
Employee Knowledge
Employee knowledge varied significantly; some were praised for their expertise, while others were criticized for lack of training.
Checkout Experience
Many customers expressed frustration with the self-checkout system, citing long wait times and a desire for more staffed registers.
- MBMegan Beck5 days ago5.0Several clearance racks with plants and most are full of life. Everything was set up well and clean. Also the staff was very nice and willing to help if needed.
- WGWilliam GallNov 14, 20255.0Found what I wanted. Huge store, huge selections.
- GWGreg WiseNov 14, 20255.0Fantastic customer service from store manager Coby or Colby and the associate at the register. Power tool pricing was listed incorrectly, they upgraded me and honored the price.
- KKKayNov 3, 20255.0Just to preface, I'm completely new to anything tools. Today I came in looking for a hacksaw and a level, and there was nobody available in tools EXCEPT for a guy named Ashby. He came over and asked if I needed help and asked about my project! What a wonderful young man! He was very knowledgeable and my project came out amazing!🤩 He mentioned he was new, I'd definitely keep him around the store, he's amazing.
- FWFerdinand WarringtonOct 5, 20251.0I had to share what a close friend told me about this unbelievably bad experiences hes been having at the Rohrerstown Lowes in Lancaster Pennsylvania... Im horrified how evil.and bad some employees are and have been to him. Hes one of the nicest family man ive ever known and a devout Christian which none of the bad employees he told me about are. In fact I do believe his being a devout Christian might actually be why they mistreated him or his mental challenges hes been dealing with they know about. Its hateful backstabbing bullying aby way you look at it. Heres one part of his story... This is the WORST home improvement store ive ever been in aside from a few employees and managers that seem to be nondescriminitory. A Doree who says she manages the customer service area is very discriminatory towards me especially lately.tonight was the worst. I asked her what managers were working tomorrow, Sunday. This is a general question many people ask. She then said shes going to write the names of the employees who are working tomorrow on the chart that hangs directly on tbe customer service wall the entire world can see! She started interrogating me asking why I wanted to know. I said I need to talk to someone. She continued to deny me acting like i had some sort of altetior motive. I think shes mentality deranged! I looked at the order picker who i think i get along with pretty well who was standing to the right of me watching the entire conversation. I said, "Shes part of the other team" meaning shes one of the not nice mean bad people. I was very upset at this point as this is blatant discrimination and deliberately hindering me from shopping there! She has absolutely NO RIGHT to be asking me anything or blocking me from knowing what managers will be working the next day! The entire WORLD will see just as soon as she writes the names on the wall chart the entire WORLD can see!...
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lancaster, PA?
You can find hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing items, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Lancaster?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, and the store is closed on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement in Lancaster offer in-store pickup and delivery services?
Yes, Lowe’s offers both in-store pickup and delivery services for your convenience.
How can I check my order status for a purchase from Lowe's?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
What brands does Lowe's Home Improvement in Lancaster carry?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Bosch, Kohler, Weber, and many more.
What are some nearby places of interest around Lowe's Home Improvement in Lancaster?
Nearby places include Lincoln Plaza shopping center, Mattress Warehouse, Weis Markets grocery store, Trek Bicycle Lancaster, and several restaurants such as Culturas and El Serrano.
How can the nearby Lincoln Plaza shopping center be useful to customers visiting Lowe's?
Customers can conveniently shop at Lincoln Plaza for retail needs and enjoy various dining options before or after visiting Lowe's for home improvement supplies.
Are there services like key and locksmith near Lowe's Home Improvement in Lancaster?
Yes, Minute Key and minuteKEY locksmith services are located nearby, which can be helpful for customers needing key duplication or locksmith assistance during their visit.
What payment options are accepted at Lowe's Home Improvement in Lancaster?
Lowe’s accepts major credit cards such as American Express, Mastercard, Visa, Discover, Diners Club, as well as cash and check payments.
Does Lowe's offer product installation services?
Yes, Lowe’s provides a wide range of installation services including appliances, blinds, cabinets, flooring, doors, HVAC, gutters, roofing, and more to assist with your home improvement projects.