Raymour & Flanigan Furniture and Mattress Store

Reviews

• NJ

  Nolberto Joaquin

  Oct 21, 2025
  1.0
  The only reason I am giving one star is because it would not allow me to give zero. I placed an order online that never fully arrived and any calls to get in contact with customer service has been futile. I took time off work to get this sorted and still no luck. Even after getting in touch with the store that sold it, it is a long, painful process to get the items I ordered. If you place an order it will likely be okay - but if your order turns out like mine, good luck.
• LM

  Lauren Mittermaier

  Oct 17, 2025
  3.0
  I hate to post a less-than great review but after many years of patronizing Raymour and Flanigan I had a truly less than optimal experience with this particular location. My mother and I stopped by with the intent to purchase a mattress. We were greeted warmly and directed to a young salesperson who directed us to the mattresses. He was not incredibly attentive but that was fine because we knew what we wanted. What was not communicated to me was that the delivery drivers would not haul away a stained or torn mattress. I was told I would have my mattress delivered the following day. Then due to a reported error with switching delivery systems and waiting for my delivery I was informed that it would be delivered a week later. I was told I will be compensated with a gift card so I felt it was rectified albeit my being inconvenienced. Subsequently when my mattress was delivered I was then informed they could not haul away my old mattress. I am understanding of this but was not made aware of the policy. I spoke with delivery and they were able to arrange for my mattress to be moved to my front sidewalk the day prior to trash removal due to my partner being injured and my being pregnant and unable to do heavy lifting. I spoke with the sales associate who insinuated that he did tell me this about my mattress. I assured him that had I been aware I would have found arrangements to move my mattress. I was promised a call this past Thursday to identify a time today to have my mattress moved. I did not receive this call and attempts to reach the store were unsuccessful. Ultimately disappointed with the seeming lack of care that I know is not consistent with the typical service I receive from Raymour and Flanigan.
• DM

  Donna Montagna

  Oct 5, 2025
  5.0
  Visit for re-selection. Fatimah was the manager that assisted us. She was very personable and professional. She was patient and informative regarding our selection and choices making it a more pleasant experience than anticipated. We were grateful to have someone who really cared about our satisfaction. Definitely great customer service recovery. We have not received our furniture yet but are hoping it is better quality than the previous set. Thank you Fatimah for your patience and assistance!
• RA

  R A

  Oct 1, 2025
  5.0
  We visited the Raymour & Flanigan store on Old York Road in Abington, PA. Our sales person Jonathan is a SUPERB, knowledgeable and patiently gracious salesperson. We had an idea of what we wanted, however we had many questions. He was patient and honest. The advice he offered made the experience well worth the trip. My husband and I HIGHLY recommend this store location. Your shopping experience is well worth the visit. We will absolutely return in the future for other furniture items and advice as well as recommend others to this store. One tip we received is to also review the online inventory. Jonathan thank you for your patience and recommendations. We appreciate you!
• AR

  Amy Jo Salasin Rosenthal

  Oct 1, 2025
  5.0
  I had a very nice experience with my salesman Rodney at the Raymour and Flanagan store in Jenkintown, PA. He understood what I was looking for, and after I made my selection the items were in stock and delivered in two days. The delivery men set the furniture in my room, and were professional, timely, all in all a great experience.

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