Customer Service
Many customers praised the exceptional customer service provided by staff members like Tama and William, highlighting their responsiveness and willingness to assist throughout the buying and maintenance process.
Sales Experience
Overall, customers reported positive experiences during the sales process, noting the knowledgeable and friendly sales staff who helped them choose the right hot tub.
Service Issues
Several reviews indicated significant challenges with the service department, including difficulty in reaching staff, delayed responses, and dissatisfaction with repair timelines.
Product Satisfaction
Customers expressed high satisfaction with their hot tubs, appreciating the quality and enjoyment they bring, although some reported issues with specific models.