Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hatfield, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,244 reviews
5 stars
663
4 stars
294
3 stars
107
2 stars
61
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude and unhelpful.
Order Fulfillment
Customers frequently experience issues with online orders, including incorrect stock information and delays in order readiness.
Staff Availability
Many reviews mention difficulty in finding staff to assist, with long wait times reported at various departments.
Product Availability
While some customers find the store well-stocked, others report discrepancies between online inventory and actual in-store availability.
Installation Services
Numerous complaints highlight poor experiences with installation services, including delays, damage, and lack of accountability.
- MHmichelle haleyOct 21, 20255.0Good customer service
- FDFrank DeCiccoOct 21, 20253.0Friendly helpful staff, had a hard time finding someone in lumber to help me.
- MLMo LeeOct 18, 20251.0Purchased an item online to pick up in the store. Online, it showed that the Hatfield store has 728 of the item in stock and pick up will be ready in 3 hours. Received an order confirmation email at 12:17pm. Later at 3:24pm, an email from Lowes that says "Ready when you are!". It took more than 3 hours but I was still happy to see that it was ready. However, when I opened the email, it said that the item was left in the cart and I should return to the cart and finish the purchase if I still needed the item. I was so confused, so I called the store. An automated message was telling me that my order has been received and it's being prepared. I was not able to reach a real person on the phone. 5 hours after I purchased, I still did not hear anything from Hatfield Lowes. I stopped by the store to check on my order. When I got to the store, I saw some employees gathered around just chatting with each other. At the pick up area, on the screen I was able to see that my order is still being "Prepared". I asked a guy and he was looking into it for me. He had to ask other employees and none of them seemed like they had a clue. After asking a few other employees, the guy finally said that the item is at the receiving and he could get it for me. About 10 minutes later, he came back empty handed. He told me that the item could not be located. I didn't want to waste my time at the store any longer, so I told the guy that I would come back tomorrow. I was told that the item should be ready by tomorrow. Couple hours later I left the store, I received a message from Lowes that the item is out of stock. Online, as of now, it still shows that there are 728 of the item at the store. I decided to cancel the order. Lowe's. Please check on your online system that shows wrong information about the items in stock, automated email system that confuses the customer, automated phone system that provides wrong information and does not let you reach a real person, the employees who doesn't care about the pick up orders, the management who doesn't care about employees not doing their jobs, and get it right for other customers. For me, today was my last visit to this store.
- CNCorrie NyceOct 4, 20254.0Staff is usually well trained and competent. It is still my #2. The biggest downside is the limited brands of cordless tools!
- DJDebra JonesSep 30, 20255.0Found my area rugs here and they are shimmer rugs that have a slight shine in the sunlight and also during the evening when the lights are on. I bought Triad Tranquility and Frosted Vision. I am putting new LVP by Trucore in Bristol Oak throughout my first floor. That's why I needed new area rugs with special felt padding to protect the busiest areas.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Hatfield, PA offer?
Lowe's offers a wide range of products including appliances, paint, tools, flooring, plumbing supplies, and outdoor equipment. Services include installation for appliances, flooring, cabinets, and more. They cater to both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Hatfield, PA?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, and the store is closed on some holidays like November 27 and December 25.
Does Lowe's in Hatfield offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Hatfield?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be started through your Order History. In-store returns require proof of purchase at customer service. A return barcode from your order details page can also be used.
Are there nearby grocery stores where I can shop after visiting Lowe's?
Yes, ShopRite and Clemens Food Group are nearby grocery stores you can visit after your Lowe's trip for convenient shopping.
Which nearby restaurants can I visit near Lowe's Home Improvement in Hatfield?
You can visit Applebee's Grill + Bar, McDonald's, Ralph's Corner Diner, Via Marconi Pizza Pub, and P.J. Whelihan's Pub + Restaurant, all located close to Lowe's for a variety of dining options.
Is there a nearby propane supplier if I need propane while shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is a nearby propane supplier convenient for customers needing propane during their Lowe's visit.
Can Lowe's customers use any nearby services such as key or locksmith?
Yes, Minute Key and minuteKEY locksmith services are located nearby, providing convenient access for customers needing key or locksmith assistance.