Raymour & Flanigan Furniture and Mattress Store

Reviews

• PK

  Patti Kochol

  1 day ago
  5.0
  Harrisburg store. Excellent Selection! As soon as you walk in you are great with a smile and how can we help you. Our salesperson Chyloh, was very knowledgeable and kind. We told him what we were looking for and he took his time and found us exactly what we wanted.. A shout out to the store manager as well. He went out of his way to move a recliner love seat so we could try it out. Check out and setting up delivery was fast and efficient. Excellent experience.
• DR

  Dave Ritter

  2 days ago
  5.0
  We walked in and were greeted by Linda. She introduced herself, explained the layout of the store and let us look around and feel things out. We decided on a sectional and she was nothing short of amazing. She explained the process and what to expect when buying from them and we couldn't be happier with the service and quality of what Raymour & Flanigan represent. Highly recommend their furniture and customer service!
• SD

  Skyler Dunham

  Apr 4, 2026
  5.0
  We had a great experience working with Chyloh at Raymour & Flanigan. He was extremely knowledgeable about the furniture and quickly helped us pivot when we realized the original couch we wanted wouldn’t fit our space. He took the time to sit down with us, sketch out a layout, and clearly explain all the measurements so we felt confident in our decision. He also helped us find the perfect accent piece for our ottoman, which really pulled everything together. Throughout the process, he struck the perfect balance between not being overbearing, but always available and helpful whenever we had questions. Even after our visit, he’s been very responsive and receptive to our phone calls and follow-ups. Overall, a very smooth and positive experience thanks to his expertise and customer service!!
• GT

  Gorgeous Tara

  Mar 30, 2026
  5.0
  I just want to say thank you to the amazing team at the Raymour and flanigan of Harrisburg pa. Shea, Linda, Kim, Justin, Nick and Karyn🫶🏽.. I appreciate how you all work together as team to provide your customers with the best in store experience there is to offer! You all demonstrate wonderful customer service, you all are very knowledgeable, and compassionate in all that you do! Please stay amazing! Thank you all for helping me with my beautiful purchase 😇
• MM

  Michael Matter

  Mar 9, 2026
  1.0
  Ordered a set of end tables at the Mechanicsburg store, I was told they would be ordered and shipped and arrive in one week. Store told me to just pick them up the following Thursday (total of 9 days). Went to the further away store ( Harrisburg) to pick them up, only to be told they were not ordered correctly and would ship the table to my house for the following Monday (4 days). I receive an confirmation email on Sunday that the tables would be delivered between 9-12 the next day (Monday). I receive a phone call at 7:10 a.m. Monday that the tables were not 'ordered' properly, and I can't get the table until at least Friday. This store can't do anything correctly, and I can't trust anything they are telling me on when of if the tables are going to arrive. This is really extremely poor order handling, and extremely poor communication from the staff and store. Getting 2 end tables shouldn't take this long for a company that just expanded with a new store and should have their processes down on how to get their furniture to the customer in a timely and efficient manner. Extremely poor customer service form the salesman to the staff coordinating the orders. Totally disappointed with them and will not shop there again. UPDATE I decided to take the tables back to the Mechanicsburg store on Saturday, and walked in to talk with a manager about the horrible experience we were having so far. I explained to him what was going on with the issues with the ordering and processing of these tables, and we were very frustrated at this point with the store's handling of our order. The manager then says to me 'Why don't you take a breath' while I am explaining to him the issues. That truly set me off, I was not being loud or talking fast or out of control, he just decided I needed to be treated like a child so he could control the situation. I told him to never tell me to take a breath again, and he needed to get my order either cancelled or corrected immediately. He then backtracked and went to look at what was done on the order, but then said they couldn't take the tables at this store since they don't have a setup to take them (what!?! a furniture store that can't take furniture back!?!). After quite a while, he stated that the tables had to be reordered (again!!!) and that the tables would be delivered on Monday, March 15th (another delay, pushing the order now out 3 weeks for 2 end tables), but he would find a way to take the tables back since we were having such 'issues'. After another hour, the reordered tables are entered but I am now told I won't get the tables until Tuesday, March 17th. This amount of delay for 2 simple end tables is now to the point of ridiculous. We weren't even offered anything but 'free shipping', which I didn't want, and like that covered anything that we have had to endure as part of this order. All we wanted was to get the end tables in a timely manner, but I had to take personal time, burn gas and more to travel to the Harrisburg store, as well as driving to the Mechanicsburg store multiple times to get this problem resolved along with having to make plans to be at home to be able to accept the delivery. These stores can't do anything correctly, and I can't trust anything they are telling me on when or if the tables are going to arrive. This is really extremely poor order handling, and extremely poor communication and customer service from the staff and store itself. Getting 2 end tables shouldn't take this long for a company that just expanded with a new store and should have their processes down on how to get their furniture to the customer in a timely and efficient manner. I would hate to see what would happen if I had to do a custom specialized order from any of your stores, I would not expect to see the furniture in any specified time frame.

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