Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What are the main types of products available at Lowe's Home Improvement in Hanover, PA?

Accepted Answer

Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical supplies, flooring, gardening tools, hardware, kitchen essentials, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.

Question 10

What services does Lowe's Home Improvement in Hanover provide?

Accepted Answer

The store provides installation services for appliances, blinds, cabinets, countertops, decking, doors, flooring, lighting, roofing, and more, along with service, repair, and assembly options.

Question 11

What store hours should I expect when visiting Lowe's Home Improvement in Hanover?

Accepted Answer

Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours as noted on their website.

Question 12

Can I get my Lowe's orders delivered or pick them up in store?

Accepted Answer

Yes, Lowe's in Hanover offers both in-store pickup and delivery services for convenience.

Question 13

What payment options are accepted at Lowe's Home Improvement Hanover?

Accepted Answer

They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.

Question 14

Does Lowe's Hanover offer any recycling programs?

Accepted Answer

Yes, they offer recycling for electronics, light bulbs, and batteries to support environmental sustainability.

Question 15

How can I find affordable propane near Lowe's in Hanover for my grill or outdoor equipment?

Accepted Answer

You can visit the nearby Blue Rhino Propane Exchange located close to Lowe's for convenient propane supply and exchange.

Question 16

Where can I get locksmith services near Lowe's Home Improvement in Hanover?

Accepted Answer

Minute Key and Minute Key locksmith services are located nearby, offering key duplication and lock services convenient for customers visiting Lowe's.

Question 17

Are there dining options near Lowe's Hanover store for meals before or after shopping?

Accepted Answer

Yes, nearby dining options include Sonic Drive-In, Perkins American Food Co., Chick-fil-A, Ruby Tuesday, McDonald’s, and Denny's, offering a variety of fast food, breakfast, and American cuisine.

Question 18

Does Lowe's Home Improvement participate in any community associations or charitable activities?

Accepted Answer

Yes, Lowe's is involved in various associations such as Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and Keep America Beautiful among others.

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