Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hanover, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,985 reviews
5 stars
1,117
4 stars
487
3 stars
152
2 stars
63
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Store Cleanliness
Many customers noted that the store is clean and well-organized, contributing to a positive shopping experience.
Product Availability
Customers frequently mentioned that the store has a good selection of products, but some experienced issues with stock levels and product quality.
Checkout Experience
Several reviews highlighted frustrations with long wait times at checkout and a lack of cashiers, leading to a negative shopping experience.
Employee Knowledge
While some employees received high praise for their knowledge and assistance, others were criticized for being unhelpful or dismissive.
- ESElla Steele5 days ago1.0We purchased a LG washer last year from this location. The washer broke a few days ago and I have had a very unprofessional experience with the warranty company. I went to the store for assistance with this issue and the assistant manger I spoke with didn't seem concerned at all and stated she would follow up with me and never did. I will be reaching out to a regional manager about this experience.
- KTKloe Teal5 days ago5.0Tim Cole help us load up our truck with drywall and lumber, he did an amazing job and was very mindful of the laboring process.
- JSJeff SneeringerNov 11, 20255.0Lowe's generally has exactly what I'm looking for. Huge inventory. Each isle is marked with what products it contains. Customer service is excellent.
- KLKevin LillyOct 28, 20255.0I always like the "other store" more, but lately I'm leaning more towards Lowe's. Just seems like a friendlier store.
- TTToolMan56 TennOct 24, 20255.0Best customer service I've seen in a Lowe's in a long time. I stopped by to pick up a replacement tool box. Several employees came by to make sure I was being taken care of. Most of my experiences involved wandering around the store trying to find an associate to ask for help.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the main types of products available at Lowe's Home Improvement in Hanover, PA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical supplies, flooring, gardening tools, hardware, kitchen essentials, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What services does Lowe's Home Improvement in Hanover provide?
The store provides installation services for appliances, blinds, cabinets, countertops, decking, doors, flooring, lighting, roofing, and more, along with service, repair, and assembly options.
What store hours should I expect when visiting Lowe's Home Improvement in Hanover?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours as noted on their website.
Can I get my Lowe's orders delivered or pick them up in store?
Yes, Lowe's in Hanover offers both in-store pickup and delivery services for convenience.
What payment options are accepted at Lowe's Home Improvement Hanover?
They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Hanover offer any recycling programs?
Yes, they offer recycling for electronics, light bulbs, and batteries to support environmental sustainability.
How can I find affordable propane near Lowe's in Hanover for my grill or outdoor equipment?
You can visit the nearby Blue Rhino Propane Exchange located close to Lowe's for convenient propane supply and exchange.
Where can I get locksmith services near Lowe's Home Improvement in Hanover?
Minute Key and Minute Key locksmith services are located nearby, offering key duplication and lock services convenient for customers visiting Lowe's.
Are there dining options near Lowe's Hanover store for meals before or after shopping?
Yes, nearby dining options include Sonic Drive-In, Perkins American Food Co., Chick-fil-A, Ruby Tuesday, McDonald’s, and Denny's, offering a variety of fast food, breakfast, and American cuisine.
Does Lowe's Home Improvement participate in any community associations or charitable activities?
Yes, Lowe's is involved in various associations such as Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and Keep America Beautiful among others.