Raymour & Flanigan Furniture and Mattress Store

Reviews

• AB

  Anita Brady

  Mar 15, 2026
  2.0
  I gave the salesman the SKU and color of the power lift recliner (via "Chat" and text messages) and he ordered another model and color. When it was delivered, I noticed the color seemed wrong, but they left before showing me the remote- that would have confirmed for me that it was the wrong model with heat/massage. I was told that I have to pay a restocking fee which I unsuccessfully appealed. Now I am waiting for the correct chair while paying nearly $800 more after deciding it was that important. Since 2023, I have purchased three other items and sadly, this is my last purchase from R & F.
• RG

  Rebecca Griffith

  Mar 11, 2026
  5.0
  Katie made ordering a sectional over text as easy as it could be! I called looking to order the same sectional that I bought 8 years ago and she was able to find it for us :)
• MO

  Mary Margaret O'Reilly

  Mar 9, 2026
  4.0
  Katie W. was nice, professional, polite & a great listener. She offered a few options after we told her what we were looking for. She was not pushy or trying to upsell us in any way. Our experience working with Katie was very very good.
• SM

  SAMANTHA MARTINEZ

  Feb 28, 2026
  5.0
  We had an excellent experience! Faisal was a wonderful salesperson. He answered all of our questions and truly wanted to make sure we loved the couch before purchasing. He was the complete opposite of a pushy salesperson — even encouraging us to take more time if we weren’t sure. We absolutely love our couch and ottoman, and we highly recommend asking for Faisal!
• SS

  Steve Swierczek

  Feb 11, 2026
  1.0
  Definitely consider shopping elsewhere. Went in on 10/16/25 to order a sofa. All seemed ok until I was trying to complete the purchase. This is where it went downhill. The store personnel were completely flustered because their computer system had gone through a major upgrade. Everything they had to do, they had to call someone to walk them through it. Even the Store Personnel admitted they should have shutdown for a few days to be better prepared/trained on the new system. After some time, all seemed good. Delivery was scheduled for Monday October 20th between 1-4. Monday 1-4 came and went. No call, no text. Silence. Called Customer Service who didn’t help and only said “well they could be running late.” A little after 5:00, they arrived and immediately asked me if someone called. Nope of course not. That would be easy. Why…whatsup? We don’t have your entire sofa? What do you mean? We are missing two pieces. Why? We don’t know. Do you still want them? Thought about declining but we have no sofa since Raymour said the room needed to be cleared out prior, so yes I guess I’ll take what you have. The delivery guys bring in the pieces. They had an extra piece that had to be rejected too. The guys didn’t put the pieces together fully. Didn’t connect the sectional pieces together at all. Didn’t run the wire in the hidden chases, meant for that purpose. They were obviously in a hurry and didn’t care. I walk outside to get the mail, to find my lawn damaged. I check the ring camera and see the driver tried to back the huge truck up my driveway and completely missed. Awesome….more stuff to deal with. I contact my salesperson, who TBH was great especially since he was new. The submit a claim for the lawn damage (still haven’t heard anything) and he says the store manager has me setup to receive the other items on Friday and to expect a delivery time the night before. Well that doesn’t happen so I call customer service and they tell me there new system is cancelling deliveries without their knowledge. They will need to reschedule for Monday (and hope they can get the furniture from New York by then). I love people telling me they hope they can do something. Well I have no choice so I agree but I ask about compensation for all the things going wrong. The customer service manager offers me the delivery charge back but also wants that to cover my lawn damage. I laugh as I know no landscaper is going to fix my lawn for less than $250 and I still have all the aggravation from the original delivery plus now another missed delivery. I accept the $250 deliver charge waiver but tell her the lawn is a separate issue and needs to be handled accordingly. I also explain that $250 does not cover my aggravation and am still upset, but she said that’s all she was willing to do. We finally get out furniture on Oct 27 but by the end of the week I still haven’t seen a credit for the rejected sofa piece or the delivery fee. Again I have to call but ultimately the salesperson gets this taken care of. I’m still waiting on my lawn to be repaired but hopefully they take care of it. I’ll update this post when/if that happens. Update 12/26/2025: I have received the credit for the rejected sofa piece but have not received the credit for the delivery fee. I called on 12/22 asking for an update and was simply told they would send a note to the credit department :( Also after pressing the delivery division, they are issuing me a settlement payment for the lawn damage. It shouldn’t be this hard to make things right with your customers. Sad. Update 10-Feb-2026: I still haven’t received the settlement payment :(

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