Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Erie, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,416 reviews
5 stars
859
4 stars
313
3 stars
118
2 stars
46
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unresponsive.
Product Availability
Customers frequently noted issues with product availability and stock accuracy, leading to frustration when specific items were not found.
Checkout Experience
Many customers expressed dissatisfaction with the self-checkout system, citing a lack of cashiers and long wait times.
Store Cleanliness
The store is generally reported as clean and organized, making it easier for customers to find items.
Appliance Issues
Numerous complaints about appliance purchases, including delivery delays and poor customer service regarding warranty claims.
- DCDennis CsordasNov 11, 20251.0You know I was just trying to see if they had a product online. Artificial intelligence couldn’t tell me and every time I called they transferred you apartment that wouldn’t pick up the phone. Not sure why the associate couldn’t just look up what I was looking for.
- BBBob BajorasNov 9, 20255.0Huge selection ready for Black Friday
- BBBrendanNov 2, 20252.0As a former associate of this Lowe's I have never been more disappointed with the customer service. I asked for assistance with key cutting. Before trying to walk up to an employee, he looked at me and sped walked away. Then I asked another guy with a military vest. He had white curly hair, glasses, kind of short, and he was an older gentleman. He gave me attitude when I asked for him to assist me in cutting a key. He said "You can page an associate" and proceeded to walk away. I know how those zebra phones work and I'm sure that it can page someone because I have personally used one. I am beyond frustrated. Joey eventually helped me, and I appreciate his service because apparently nobody else can do their job.
- CSCallie SlaterOct 11, 20255.0The guys at this store were super helpful in getting a few bags of sidewalk salt down with a forklift even though it was very early and kinda cold outside. Super thankful!
- SWShannon WellingtonAug 11, 20254.0Finding lumber carts somedays is a joke. The back areas get too cluttered from online orders which take up the carts. Too many people use the loading zone in front of the lumber area as a parking lot.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Erie, PA offer?
Lowe's in Erie, PA offers a wide range of products including appliances, tools, paint, flooring, plumbing supplies, lawn and garden equipment, and more. They also provide various installation and delivery services.
What are the store hours for Lowe's Home Improvement in Erie, PA?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, so please check their website for specific dates.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any changes.
Does Lowe's in Erie offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How do I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return through your Order History on lowes.com, while in-store returns require proof of purchase at the customer service desk.
What payment options are available at Lowe's Home Improvement in Erie?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What languages are supported at Lowe's Erie store?
Lowe's Erie store primarily supports English and Spanish, with in-store translation services available for other languages.
Which nearby places can customers visit before or after shopping at Lowe's Erie?
Customers can visit nearby places such as Marco's Pizza for a meal, PA Wine & Spirits or Fine Wine & Good Spirits for beverages, or Fit Plus gym for fitness activities.
Are there convenient nearby services like propane exchange or locksmith close to Lowe's Erie?
Yes, Blue Rhino Propane Exchange is nearby for propane needs, and Minute Key offers key and locksmith services, both located close to Lowe's Erie.
How might the nearby facilities like the St Vincent's Health Systems or Kubinski Business Systems be beneficial for Lowe's customers?
Customers visiting Lowe's can take advantage of nearby services such as St Vincent's Health Systems for health needs or Kubinski Business Systems for office equipment and IT repair, making Lowe's location convenient for multifunctional errands.