Lowe’s in Dickson City, PA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Many customers reported poor experiences with customer service, including unresponsive staff, rude employees, and difficulties in reaching support.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including missed appointments, rescheduling, and lack of communication regarding order status.
Staff Helpfulness
While some customers praised individual employees for their helpfulness and knowledge, others noted a general lack of staff availability and assistance.
Store Condition
Feedback varied on store cleanliness and organization, with some customers appreciating the well-stocked aisles while others reported unsanitary conditions in restrooms.
Product Quality
Customers expressed mixed feelings about product quality, with some satisfied and others criticizing the quality of appliances and materials.
WK
William Kester
3 days ago
5.0
Colleen at the pro desk is the Boss if you need to get shit done! Shes definitely a giterdon employee!
TR
Tammy “Tam” Rinaldi
Dec 17, 2025
4.0
I love going to lowes shopping they always have what
DC
Dennis Conway
Dec 17, 2025
1.0
I am extremely disappointed with both Ultimate Home Services and Lowe’s regarding the installation of my flooring in November 2024.
From the start, the installation was done improperly and below industry standards. Numerous floorboards were broken during installation, and critical steps were completely skipped. No backer rod was installed, and no construction adhesive was used, despite both being required for a proper and durable installation. In addition, the installers left behind unused materials and told me they were “not necessary,” which was clearly incorrect.
As a direct result of this poor workmanship, my floor has shifted and failed since installation. When I contacted Lowe’s and Ultimate Home Services to address these issues under the warranty, both companies refused to take responsibility or honor the warranty, despite the problems being caused by improper installation—not normal wear and tear.
What’s most frustrating is that Lowe’s markets its installation services as professional and guaranteed, yet when serious issues arise, they deflect blame to the installer, and the installer offers no resolution. Customers are left stuck in the middle with defective work and no accountability.
I trusted Lowe’s to stand behind the contractors they choose, and that trust was misplaced. I would not recommend Ultimate Home Services or Lowe’s installation services to anyone considering flooring installation. Save yourself the stress, time, and money and hire an independent, reputable contractor instead
AR
Alejandro Rueda
Dec 17, 2025
1.0
I bought a washer and dryer on November 29th, and as of today, December 17th, the washer and dryer have still not arrived at my apartment. It's incredible how inefficient their delivery service is, especially for supposedly such a large company.
They rescheduled my delivery four times: the first time because the guy who helped me didn't add the installation kit, the second because they don't deliver in snowy weather, the third because they don't deliver on Thursdays and Fridays, and the fourth because they were only told to install the equipment, not deliver it.
I had to call work to let them know I wouldn't be coming in so I could be home waiting for my washer and dryer, and today, when they were supposed to deliver them, they didn't show up either. After work, I'm going to go get the $1600 I paid for the appliances, demand a refund, and go to a small store where they sell cheaper appliances.
If you have the opportunity to buy from Lowe's, I recommend you pass on it. Don't do it for the sake of your mental health and your time.
BK
Brian Kramer
Nov 24, 2025
1.0
I purchased a dishwasher to be delivered. The man that sold it to me. Assured me that it would be delivered even if I wasn't home. He even put a note on the order stating to leave it by my garage door. So now I'm being told they wouldn't leave it because no one was there to receive it. Even though it specifically says on order to leave it. The note they left on my door had a phone number. When I called it and waited 30 mins for someone to answer. They told me sorry. This number is only for deliveries in Philadelphia. So when I called the new number they told me. They dont know when they will be able to deliver it again. And they will call me back at some point and let me know. So I've spent $800 on an appliance. But no idea if or when ill receive it.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kinds of products does Lowe's Home Improvement in Dickson City, PA offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Dickson City?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27 and December 25, and has reduced hours on other holidays.
Does Lowe's in Dickson City offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe's account. Email updates are also sent if your order status changes.
What payment options are available at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
Can I get installation services at Lowe's?
Yes, Lowe's provides a variety of installation services including appliances, flooring, blinds, cabinets, doors, lighting, HVAC, and more to support your home improvement projects.
Are there any nearby places of interest that can complement my visit to Lowe's?
Yes, nearby places like the Lowe's Garden Center and Blue Rhino Propane Exchange offer additional home improvement supplies. You can also visit Wendy's for a quick meal or Sam's Club for wholesale goods, all within close proximity.
Is there a convenient nearby place for propane exchange near Lowe's?
Yes, the Blue Rhino Propane Exchange is located nearby, making it easy to exchange propane tanks during your visit to Lowe's.
Are there dining options close to Lowe's Home Improvement in Dickson City?
Yes, Wendy's fast food restaurant is nearby where customers can grab a quick meal before or after shopping at Lowe's.
What other retail stores are near Lowe's for additional shopping needs?
Nearby retail stores include La-Z-Boy Furniture Galleries for furniture, Payless ShoeSource for footwear, and Sam's Club for wholesale groceries and goods, providing diverse shopping options around Lowe's.