Extra Space Storage

4.8
291 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 20709 Route 19 in Cranberry Township, PA today! Our large selection of storage units, manager living on site, exceptional security, covered loading bay, deliveries accepted, multiple entrance/exit gates, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
20709 Route 19, Cranberry Township, PA
16066, United States

Hours

Reviews

4.8
291 reviews
5 stars
265
4 stars
13
3 stars
4
2 stars
3
1 star
6

What are people saying?

AI-generated from recent customer reviews

Price Increases

Customers frequently reported significant and unexpected rent increases shortly after moving in, leading to dissatisfaction.

Cleanliness

The facility is consistently praised for its cleanliness and well-maintained environment.

Customer Service

Staff members are frequently described as friendly, helpful, and professional, contributing to a positive customer experience.

Security

The facility is noted for its strong security measures, making customers feel safe about storing their belongings.

Accessibility

Many reviews highlight the ease of access to units and the convenience of the app for managing storage.
  • VK
    Valerie K
    Nov 1, 2025
    1.0
    Not recommended! Very shady business practices! Rented a large unit in July for $252 per month. Had it on autopay and everything was fine until I saw the charge post for November for $85 higher than usual! Raised the rent that much after just 5 months without notice. When I called to question it, they said it was a market rate adjustment and claim they sent a letter by US mail back in September. I guarantee I received no such letter. They spam you with emails about everything else and I asked why I didn’t get an email. She claimed legally they have to send those notices by US mail. That may be so, but why not also email it and make the notice available in your online account? There is no such notice and you can’t even see the billing details on the app. Just the total. In addition to unfair rent increases with no notice, the space for parking while loading and unloading is very tight. Hard to get in and out, especially when it’s very busy. Find somewhere else if you don’t want to be frustrated by your storage experience!
  • TM
    Thomas Malewski
    Oct 29, 2025
    5.0
    Nice clean place. People that work there give alot of information.
  • JM
    Jeremy Melnick
    Oct 4, 2025
    1.0
    When I first moved in, I left a fantastic review and I truly meant it. Unfortunately, I’ve had to come back and update that review. This place pulled me in with a nice flash sale, which seemed great at first. I expected the price to go up eventually, but I never imagined it would jump by more than $100 in just a couple of months. After looking into it, I realized this is how the company operates—they get you in with a great deal, and then once you’re settled, the prices climb fast. At this point, I’m only here because I don’t have another option right now. As soon as I’m able to, I’ll be moving on. I strongly recommend looking elsewhere, somewhere that may raise prices reasonably over time, but not at the extreme level I’ve experienced here. To be fair, the staff at this location are kind and helpful—the issue isn’t with them. The real problem lies with the higher-ups who make these decisions. It’s frustrating, it feels unfair, and it’s left me very disappointed. I was happy when I moved in, but now I can honestly say I would not recommend this place to others. 👎🏼
  • MC
    Mich C
    Sep 5, 2025
    5.0
    Easy to use app with bluetooth access through keypad gates is great! Brian was excellent in walking me through the building explaining features and even had to help get my fancy new lock out of the blister pak😊
  • CC
    Cecil Hall (Cj2K)
    Aug 30, 2025
    5.0
    Kevin is nice but Cindy is extremely wonderful and a joy to work with. The facility is nice and clean! Would definitely recommend!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.