Raymour & Flanigan Furniture and Mattress Store

Reviews

• SK

  Sydney Kurtz

  2 days ago
  5.0
  Sandy P was incredibly helpful and knowledgeable. She was enthusiastic and gave us a really great buying experience!
• SR

  Sharon Romano

  Apr 1, 2026
  5.0
  I buy furniture from Raymour and Flanigan because the choices of furniture, fabrics and how well built it is. Prices are great too. I recently purchased a sectional and I worked with Michelle Knight in the Collegeville Store. From listening to my description of what I was looking for, Michelle directed me to a few sectionals that were perfect. She also helped me pick the fabric for the sectional and throw pillows. Michelle is very knowledgeable in the store stock of furniture as well as able to pull your ideas into exactly what I wanted.
• LM

  Lauren Marie

  Mar 26, 2026
  1.0
  We’ve purchased multiple pieces from Raymour & Flanigan over the years, but after this experience, we won’t be coming back. We ordered a couch over Presidents Day weekend specifically to take advantage of their promotional Visa gift card. We placed the order on Monday with a scheduled Thursday delivery, based on their advertised 3-day in-stock guarantee. Thursday morning at 7:30 AM, we get a call saying only 2/3 of the couch had arrived. We were given the option to accept a partial delivery or reschedule, so we pushed it to Monday to receive everything at once. Monday got delayed due to snow — understandable — so we moved to Tuesday. Then Tuesday came… and once again, only 2/3 of the couch was delivered, with no notice. The missing piece — the entire reason we rescheduled in the first place — still wasn’t there. We didn’t receive the final piece until the following Monday, a full TWO WEEKS after ordering something that was supposedly in stock with a 3-day guarantee. When we reached out to discuss the situation, we also asked about the promotional Visa gift card. Instead of resolving anything, Michelle Knight spent an entire month going back and forth over email, giving conflicting information, claiming she was speaking with a manager, offering a delivery fee refund but trying to substitute the Visa gift card with a store-only card, and repeatedly saying she was “checking” or “out of the office.” There was no real progress — just constant runaround. After a month of this, I finally got a manager on the phone — who hadn’t heard about this situation at all. At that point, it became clear we were being misled the entire time. If we hadn’t escalated it ourselves, we’d likely still be stuck in that loop. This was incredibly disappointing. Between the failed delivery promises and the lack of honest customer service, this experience completely changed how we view Raymour & Flanigan. We just purchased a new home and have a lot to furnish — and after this, we’ll be taking all of our business elsewhere. I’m tired of companies that don’t honor what they advertise and then argue with you every step of the way instead of making it right.
• JD

  J D

  Mar 24, 2026
  5.0
  Michelle went above and beyond to help me find the right pieces for my home. She was very knowledgeable and friendly. I roamed the showroom and when I had questions she was able to answer all of them. Highly recommend :)
• CP

  Christopher Petroski

  Mar 22, 2026
  5.0
  Kirsten was great! Excellent suggestions for us in picking out our new furniture, great eye for fabric colors and textures! She took a lot of time with us and made it a great customer experience. We’ll be sure to ask for her with future purchases!