Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Butler, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,399 reviews
5 stars
666
4 stars
345
3 stars
148
2 stars
61
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and rude interactions.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed deliveries, lack of communication, and poor handling of delivery logistics.
Staff Availability
Customers frequently noted that staff were hard to find or insufficiently available to assist, leading to frustration during shopping.
Product Quality
There were several reports of receiving defective or used products, as well as issues with warranty claims and returns.
Positive Staff Experiences
Despite the negative feedback, some customers highlighted individual staff members who provided excellent service and assistance.
- MGMatthew GregersonNov 15, 20254.0Like almost every other Lowe's, had what we needed, had to hunt for things, you either get help- or you're on your own, we were on our own here!
- JLJohn LefebvreNov 7, 20251.0This place is a joke. Never anything you need or super outrageous prices. Only thing staff does is socialize in the aisles even when ur standing next to three of them trying to ask for info. I wouldn't trust any so called advice from anyone in this store.
- BWBode WalkerNov 2, 20251.0Worst customer service on the face of the earth
- CHCory HemmingerNov 1, 20251.0Go across the street!. Every time I order from this store there's a delivery issue. Literally every single time. Which also happened once at the other place but they make it right. Lowes couldnt care less if they leave you hanging. Ive placed orders here for thousands and they dont even bother to call and tell you they cant deliver it. They just give you the run around. From now on I wont waste my time at this Lowe's, I'll just go to the other side of the lot to the orange store instead where they actually care about customer satisfaction.
- JUJeff unlimitedOct 27, 20253.0Hard to find what we needed.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Butler, PA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, kitchen appliances, lighting, and outdoor furniture. Services include installation for appliances, flooring, cabinets, doors, and more.
What are the operating hours for Lowe's Home Improvement in Butler?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and December 25, 2025.
Can I pick up my online order at the Lowe's Butler store?
Yes, in-store pickup is available. You'll receive an email with pickup instructions and must present your order confirmation and photo ID at the designated pickup area during store hours.
What payment methods are accepted at Lowe's Home Improvement in Butler?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer delivery services for purchases in Butler, PA?
Yes, Lowe's provides delivery services for your convenience.
Are there any nearby places where I can access locksmith services near Lowe's in Butler?
Yes, Minute Key and Steve Rodgers Locksmithing offer key and locksmith services close to Lowe's in Butler, making it convenient if you need urgent lock or key assistance.
Where can I rent propane near Lowe's Home Improvement in Butler?
Blue Rhino Propane Exchange is located near Lowe's and provides propane exchange services, which can be helpful if you're working on outdoor projects requiring propane tanks.
What entertainment options are available near Lowe's Home Improvement in Butler?
Nearby, you can find Moraine Pointe Cinemas and Regal Moraine Pointe Cinema, perfect for catching a movie after your visit to Lowe's.
How can I check the status of my order from Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any changes.
What options are available for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. Online purchases can start returns through your order history, and in-store returns require proof of purchase at the customer service desk.