Lowe's Home Improvement

3.9
1554 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Bethel Park, PA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
5775 Baptist Road, Bethel Park, PA
15102, United States

Hours

Reviews

3.9
1,377 reviews
5 stars
697
4 stars
290
3 stars
124
2 stars
75
1 star
191

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, including unresponsive staff, long wait times, and unresolved complaints.

Staff Helpfulness

While some customers praised individual staff members for their helpfulness and knowledge, many reported difficulty in finding assistance when needed.

Product Availability

Customers expressed frustration with product availability and discrepancies between online stock and in-store inventory.

Store Cleanliness

Several reviews noted that the store was clean and well-organized, contributing positively to the shopping experience.

Management Issues

Multiple reviews mentioned dissatisfaction with management, particularly regarding handling customer complaints and overall store operations.
  • AM
    Arthur Morgan
    Jan 5, 2026
    5.0
    Wow what a place, great staff, especially the teams at Returns and the Checkouts, very clean store
  • SK
    Sandy K
    Dec 30, 2025
    5.0
    Shop here all the time. Good store and staff.
  • JS
    Jeff Smith
    Dec 11, 2025
    1.0
    Bought 22 sheets of drywall. Same day delivery was cheaper than next day so I chose that. They failed to bring in on the same day. So they gave me a gift card for that and said it would be delivered the next day instead. So the next morning at 8am i got a text that my order was on the way. Then 3 seconds later i got a text saying my order was cancelled. When i called to fond out why they said that no same day delivery drivers were available. Would not recommend Lowe’s at all. Especially this location. Go to home depot. They have better prices and don’t lie to you.
  • TC
    Terry Crawford
    Dec 1, 2025
    1.0
    Double charged on a washer dryer set. I called to resolve with the manager Joe, he didn't answer the phone. So I drove to store he said he was not taking calls. I was double charged on parts. Joe refused to to honor the discount 25%. He never apologized or try to make us happy. I canceled the order of 2,500 which only should of been 2,000. POOR CUSTOMER SERVICE. Check your receipts carefully. They lost my business. Shame on you for trying to overcharge and rip people off.
  • JG
    James Grosse
    Dec 1, 2025
    1.0
    The manager Joe at (Store 2247) refused to address costumer complaint and resolve the issues. Never answered the phone calls. Called 3 times. Waited 20 minutes each. Then he lied . Stated he don't take call but would call back. No message are available. Weast of time, they hung up on me. ( 3 days _ 4 hours_ 4 Store salesmen and the manger - Joe ) to order a MAYTAG washer & dryer. They over charge us $250. Wrong dryer. Forgot items. Added duplicates and charged us. They told us it would be $1,600, then ,$2,100, then charged us $2,500 Joe the manager stated he wouldn't give us a discount after 3 days of trying to correct the order and price. He never confronted the employees for wasting our time and stressing us out for 3 days. Joe would not honer the 25% bundle discount. He never even apologized. We canceled the order.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.