Find everything you need for home upgrades at Lowe’s in Bethel Park, PA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Numerous reviews highlighted poor customer service experiences, including unresponsive staff, long wait times, and unresolved complaints.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness and knowledge, many reported difficulty in finding assistance when needed.
Product Availability
Customers expressed frustration with product availability and discrepancies between online stock and in-store inventory.
Store Cleanliness
Several reviews noted that the store was clean and well-organized, contributing positively to the shopping experience.
Management Issues
Multiple reviews mentioned dissatisfaction with management, particularly regarding handling customer complaints and overall store operations.
AM
Arthur Morgan
Jan 5, 2026
5.0
Wow what a place, great staff, especially the teams at Returns and the Checkouts, very clean store
SK
Sandy K
Dec 30, 2025
5.0
Shop here all the time. Good store and staff.
JS
Jeff Smith
Dec 11, 2025
1.0
Bought 22 sheets of drywall. Same day delivery was cheaper than next day so I chose that. They failed to bring in on the same day. So they gave me a gift card for that and said it would be delivered the next day instead. So the next morning at 8am i got a text that my order was on the way. Then 3 seconds later i got a text saying my order was cancelled. When i called to fond out why they said that no same day delivery drivers were available. Would not recommend Lowe’s at all. Especially this location. Go to home depot. They have better prices and don’t lie to you.
TC
Terry Crawford
Dec 1, 2025
1.0
Double charged on a washer dryer set. I called to resolve with the manager Joe, he didn't answer the phone. So I drove to store he said he was not taking calls. I was double charged on parts. Joe refused to to honor the discount 25%. He never apologized or try to make us happy. I canceled the order of 2,500 which only should of been 2,000. POOR CUSTOMER SERVICE. Check your receipts carefully. They lost my business. Shame on you for trying to overcharge and rip people off.
JG
James Grosse
Dec 1, 2025
1.0
The manager Joe at (Store 2247) refused to address costumer complaint and resolve the issues. Never answered the phone calls. Called 3 times. Waited 20 minutes each. Then he lied . Stated he don't take call but would call back. No message are available. Weast of time, they hung up on me.
( 3 days _ 4 hours_ 4 Store salesmen and the manger - Joe ) to order a MAYTAG washer & dryer. They over charge us $250. Wrong dryer. Forgot items. Added duplicates and charged us. They told us it would be $1,600, then ,$2,100, then charged us $2,500
Joe the manager stated he wouldn't give us a discount after 3 days of trying to correct the order and price. He never confronted the employees for wasting our time and stressing us out for 3 days. Joe would not honer the 25% bundle discount. He never even apologized. We canceled the order.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I purchase at Lowe's Home Improvement in Bethel Park?
You can find quality hardware products and construction needs including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers appliance installation, flooring and countertop installation, deck and shed installation, lighting and ceiling fan installation, HVAC installation, and various other home improvement installation services.
What are the store hours for Lowe's Home Improvement in Bethel Park?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours.
Does Lowe's Home Improvement offer delivery and pickup options?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
Nearby places include Millennium Park, Spoonwood Brewing Co., and Dari-Delite ice cream shop, great for relaxation, dining, or refreshments before or after your visit.
Are there any nearby dining options close to Lowe's in Bethel Park?
Yes, you can find several nearby restaurants such as Vocelli Pizza, TOCAYO Mexican Restaurant, and Fox's Pizza Den for convenient dining options.
How can nearby services like Blue Rhino Propane Exchange and Taylor Rental Center complement my visit to Lowe's?
Blue Rhino Propane Exchange offers propane refills ideal for grilling supplies purchased at Lowe's, while Taylor Rental Center provides party and equipment rentals helpful for home projects or events.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment options.
Does Lowe's Home Improvement provide assistance for customers speaking languages other than English?
Yes, Lowe's in-store translation services are available in Spanish and other languages to help customers.