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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Bartonsville, PA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,132 reviews
5 stars
1,159
4 stars
525
3 stars
169
2 stars
85
1 star
194
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customer service experiences varied widely; while many praised helpful and friendly staff, others reported rude or dismissive interactions, particularly at the returns and customer service desks.
Store Cleanliness
Customers consistently noted that the store was clean, organized, and well-stocked, contributing positively to their shopping experience.
Product Availability
Several reviews highlighted issues with product availability and order fulfillment, including mismatched items and delays in delivery.
Staff Knowledge
While some staff members were praised for their knowledge and assistance, there were instances where employees were perceived as unhelpful or lacking product knowledge.
- DCDaniel Ciaramella6 days ago1.0Few times in my life as I had such a negative experience with a company. My wife bought an $1800 grill from Lowe’s for me for Christmas. The first time they delivered it fully assembled the doors on the front would not stay closed. Anytime you close the lid of the grill the door open. We figured for $1800. The grill should work as advertised so we asked for a replacement. They brought the replacement. It had the same problem. Only the gentleman who delivered it said here just lift up on the door. It’ll be fine. It stays when you lift up on it. On top of that, it was assembled improperly So one of the propane injectors was not aligned with the burner and it did not light it just sprayed propane into the base of the grill. When I called Lowe’s, I got a gentleman speaking to me from another country who is very hard to understand. And he let me know that my options were refund or replacement. Every time they deliver, there is a four hour window that I have to sit at my house and wait if you add up the 2 four hour window windows plus the hour and a half I had to spend on the phone with them They now owe me about $475. I returned the grill for a refund and now I have to wait 10 days to get my money back. I will never do business at Lowe’s again ever I won’t buy a bulb from them. I won’t buy toilet bowl cleaner. I will buy nothing because the customer service is horrible. The service they hire to assemble and deliver their stuff are incompetent And I’m tired of giving my money to big bucks stores who have faceless people on the other end of a phone line Reading through a checklist trying to help me with my problems. I would prefer AI at least I can understand what they’re trying to say.
- GKGustav KarlsonDec 24, 20255.0If you're looking for a Lowe's, this is one.
- MCMaria CurrieDec 14, 20255.0Excellent Customer Service Review for Lowe’s of Bartonsville, PA (Windsor Drive) I recently visited Lowe’s at Windsor Drive in Bartonsville, PA, and I’m genuinely impressed with the level of service I received on multiple occasions. December 1 — Christopher's Outstanding Help: I was working on a home project and couldn’t locate several items on my list. Christopher went above and beyond to help me find everything I needed and offered thoughtful suggestions to improve my plan. His attention to detail and willingness to assist made the trip both efficient and enjoyable. Because of his excellent assistance, I returned to Lowe’s several times to pick up additional parts for the project. December 9 — Exceptional Returns Experience: I returned to the store and was assisted at the returns desk by a very friendly associate (I didn’t catch her name). She was patient, helpful, and made the return process smooth and hassle-free. December 11 — Continued Courtesy at the Returns Desk: Once again, I visited the return desk and encountered another kind associate (who I also don’t recall by name). She was exceptionally patient and ensured my returns were processed correctly and efficiently. Additional December Visit — Aaron and the Training Team: On a later visit, I needed to return some extra parts I had gotten from December 1. Aaron at the returns desk was coordinating training for a lovely new team member (I didn’t catch her name), and he still found time to help me tremendously. He even suggested Lowe’s pickup service for the items I couldn’t fit in my car, which was incredibly convenient. I was grateful for his guidance and support. Overall Impression: The staff at Lowe’s Windsor Drive consistently demonstrated professionalism, kindness, and a genuine willingness to help. From finding items and offering practical suggestions to making returns effortless and arranging pickup for large items, every interaction contributed to a seamless shopping experience. The store environment felt welcoming, and the team’s knowledge and patience were evident in every visit. If you’re looking for a home improvement store with standout customer service, I wholeheartedly recommend Lowe’s on Windsor Drive in Bartonsville. A big thanks to Christopher, the unnamed returns associates, Aaron, and the entire team for making my projects easier and more enjoyable.
- JPJohn PersonDec 7, 20251.0stopped in Lowes on 12/03/2025 to by some plumbing items. on way to checkout seen a stack of 4 foot ladders that had a sale paper on them that was left there from Black Fridays sale. I didn't look at the sale date but it expired but didn't know that so I grab 2 ladders for my workers which were listed for 25.00 dollars each head for check out they scan and it comes up as 79.00 each I said to cashier that these ladders were on sale so they send someone back to check they bring paper back and it is expired, I say to cashier don't they need to honor that paper with the sale. its not my fault that they didn't take sale paper down and I thought I was getting a good by and believed they should of honored my ladders. so they send manager over which his name is Alex asm he says I can only do one ladder for the sale and I had a issue with 1 ladder because there was no limit om how many. he told me it was policy I said can I see that and he didn't have no answer not very professional be that kind of manager I run a business and spend 10000.00 to 30000.00 a year and they are giving me a hard time over 25.00 never again.
- RHRuthanna HansNov 29, 20255.0Highly recommend this location. The staff are friendly and very helpful. A team member helped us get our heavy purchase out to the car. Very clean, and lots of staff for Black Friday weekend shopping.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Bartonsville, PA offer?
Lowe's Home Improvement provides a wide range of products including appliances, tools, paint, flooring, plumbing, outdoor furniture, and gardening equipment. They also offer installation services such as appliances installation, flooring installation, and more.
What are the store hours for Lowe's Home Improvement in Bartonsville, PA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
What delivery and pickup options does Lowe's Home Improvement provide?
Lowe's offers in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if there are changes to your order.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. For in-store returns, provide proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby dining options near Lowe's Home Improvement in Bartonsville?
Yes, several restaurants such as LongHorn Steakhouse, Chili's Grill & Bar, Red Robin Gourmet Burgers, and Dickeys Barbecue Pit are nearby, making it convenient to enjoy a meal before or after your visit.
What nearby shopping centers can I visit in Bartonsville near Lowe's Home Improvement?
Crossroads Mall of the Poconos, Kohl's department store, Bartonsville Plaza, and GameStop are located nearby, providing additional shopping opportunities.
Are there lodging options near Lowe's Home Improvement in Bartonsville, PA?
Yes, hotels such as Fairfield Inn & Suites by Marriott Stroudsburg Bartonsville/Poconos and Howard Johnson by Wyndham Bartonsville/Poconos Area are conveniently located nearby for overnight stays.
How can customers contact Lowe's Home Improvement for assistance?
You can reach Lowe's customer care by phone at +1 570-213-6040 or via email at customercare@lowes.com.