Lowe's Home Improvement

4.1
1194 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Avondale, PA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
561 Hepburn Road, Avondale, PA
19311, United States

Hours

Reviews

4.1
1,083 reviews
5 stars
607
4 stars
238
3 stars
93
2 stars
29
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.

Product Availability

Customers frequently report that the store does not have the items they need in stock, leading to frustration.

Store Cleanliness

The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.

Delivery Issues

Many customers have experienced significant problems with delivery services, including delays and poor communication.

Returns and Refunds

Customers express dissatisfaction with the return policy and the handling of refunds, often feeling that it lacks flexibility.
  • MC
    Mitchell Crabtree
    Nov 8, 2025
    4.0
    Good clean store with friendly staff and a decent amount of product on the shelves
  • TL
    tiffany lahn
    Nov 8, 2025
    1.0
    5 hours and counting. I am still on hold with Lowes and no one has been able to help me. I paid for a gas dryer, installation and removal of old dryer. When the dryer was delivered 2 days late, he said I had to hire a professional to install the dryer. Hours later on the phone, no one at the local store in Avondale or at corporate knows how I should get this dryer installed. REALLY! They haven't recommended who I call to do the installation and they haven't figured out who at Lowes would do the installation.
  • WM
    William Mc Millan
    Nov 8, 2025
    3.0
    Returns suck! Nothing like Home Depot. Tried to return universal rg6 connector I bought to shorten cables for new tv antenna system through home which didn't fit rg6q cable but are universal surpose to fit rg6 & rg6q. Came in pack of 10. Then with my luck the first 2 went right on rg6u cable. But then all the others where rg6q and superman couldn't put them on. So went to return because not universal. Lowe's wouldn't take them back because not all 10. Dispright what I told them about 2 working then rest not universal as sold. No must have all for return. No credit, no refund keep them by our policy. Sad treatment. At only a 1 dollar a piece could have refund partial like 8 dollars to keep the customer happy and keep business but no. Now have these which will never use in the rest of my life and will probably never use Lowe's again unless really in a tight spot with no where else to go. Sad customer service and support just about Lowe's making money no real customer care or concern. Then I even drove to pick up 25 miles around trip but then drove 25 mile round trip to not get refund. 50 miles of $4.00 a gallon @ 15 miles to the gallon almost $15.00 in gas. Wasted time over 3 hours. Expensive fix for free antenna tv. Never had return problems with Home Depot but believe this is my second time with Lowe's and stuff I had bought there. When will I learn? Well Lowe's read my review and reached out to me. After all was said and done they sent me a Lowe's gift card to cover to refund. So if you are in my spot ask for a manager then maybe thing might be better then just the cashier at returns. I went through Google maps reviews just telling what happened. Surprised by their reply. Worked out in the long run but still not a five or four star in my eyes yet.
  • DD
    Donald Denton
    Oct 21, 2025
    5.0
    Lowe's is Lowe's. What else can one say?I went to pick up an online lumber order and it went smoothly. The good thing about the Avondale, PA store is the bathrooms are in the front so one doesn't have to walk all the way to a back corner.
  • NN
    Nat
    Oct 16, 2025
    4.0
    Welcoming and friendly staff. Tidy store and clean environment. A tad noisy though, but that's ok.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.