Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Altoona, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,987 reviews
5 stars
1,045
4 stars
536
3 stars
180
2 stars
77
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, citing unhelpful staff and rude interactions.
Employee Helpfulness
Some employees received praise for their helpfulness and friendliness, particularly in specific departments like the Pro Desk and lumber.
Delivery Issues
Numerous complaints were made regarding delivery delays and problems, with customers expressing frustration over missed appointments and lack of communication.
Product Availability
While some customers found the store well-stocked, others experienced issues with product availability and damaged items.
Store Environment
The store was generally described as clean and organized, but some customers noted inconsistent employee availability and assistance.
- BDBrittney DoddNov 15, 20255.0Nothing exciting or exceptional.. it's a Lowes. They always have good prices though.
- BWBrenda WilliamsNov 7, 20251.0I went to the store in Altoona to get 200 feet of quarter round trim. They only had 11 pics. In the store, and told me they had more outside. I waited 15 minutes for them to bring it inside, only for them to tell me they wouldn't unload it to get what I needed. Needless to say, I pushed my cart into an isle and walked out. Upon walking out the door, the man and woman were sitting in the office chit chatting at the lumber end of the building. Screw you Lowes! I will never return! I then went to Home Depot where I was greated at the door and they helped me with my filling my entire list of needs exceeding a $500.00 sale. Congratulations Home Depot, you gained a new customer!
- KMKobi MercerNov 6, 20255.0Good company good price match
- JMJason MillerNov 3, 20254.0The store is "ok" but the Flock cameras outside recording my every move and my license plate pisses me off enough I refuse to go to Lowes except when absolutely needed.
- CDCraig DivelyOct 4, 20251.0This is actually 0 STARS! PLEASE READ THE ENTIRE POST!I have never received as poor of customer service as I did tonight at the Altoona, Pennsylvania Lowe’s store. We were purchasing a storm door for my 87 year old father. We were trying to use 2 - $50 gift cards when Donna came to help. She scanned the first card and it took $50 off. The other gift card was older and Donna could not get the card to go through, so she reached behind the self checkout and turned the machine off. She said to go to register 11 and she would help us there. When she rang up the door and swiped the gift card it said “Insufficient Funds”. Donna then asked for help from someone else who did not help at all. After about 15 minutes waiting for the $50 to be returned to the gift card she said that I needed to call the 800 number. I explained that this was not our fault and she did call using my cell phone. By the time she got off the phone, I was told to call another 800 number to call for “Disputes”. At this time she contacted the manager on duty, Darrin. Once Darrin came up, the customer service(lol) went down hill. He said that there was nothing he could do for us! I asked if they could give us another gift card to fix the situation, and he said “NO”. My reply was”so you all make a $50 mistake and you will not make it right for the customer? His reply again was “NO.” I did not curse but I was getting upset since my parents are on a fixed income, but he stated that we needed to leave before it went any further. I asked for his last name and he would not give it to me. I let him know that I would tell everyone about their poor customer service and he just shrugged his shoulders. No sympathy for stealing $50. We left Lowe’s and went to Home Depot and purchased another storm door in the correct color(since Lowe’s did not carry the bronze) it was an Anderson and was $16 cheaper than the white door at Lowe’s and they had their bronze priced at $287 which would be special ordered and arrive in 2 weeks. Robin from Home Depot did a great job and put a smile on my face. I will shop at Lowe’s in my hometown, but no one from our family will ever step foot in the Altoona Lowe’s ever again. Just a footnote, I called the new 800 number once outside and that said that I would have to call back at 8:30am tomorrow.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Altoona, PA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, tools, washers and dryers, and more.
What are the operating hours for Lowe's Home Improvement in Altoona?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 7:00 PM. Holiday hours may vary, with some days closed or shorter hours.
Where is Lowe's Home Improvement located in Altoona, PA?
Lowe's is located at 1707 McMahon Road, Altoona, PA, 16602, USA.
Does Lowe's Home Improvement in Altoona offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Which payment methods are accepted at Lowe's Home Improvement in Altoona?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa cards.
Can I return or exchange an item purchased at Lowe's in Altoona?
Most items can be returned within 90 days. Online purchases can be returned via your Order History page, and in-store returns require proof of purchase at the customer service desk.
Are there nearby places customers can visit before or after shopping at Lowe's Altoona?
Yes, nearby places include ALDI USA for groceries, Chipotle Mexican Grill for dining, and Best Buy for electronics and appliances, making it convenient to combine errands.
How can nearby services like minuteKEY assist customers visiting Lowe's?
minuteKEY, a nearby key and locksmith service, can help customers with key duplication or lock issues before or after shopping at Lowe's for hardware needs.
Are there nearby medical or rehabilitation facilities near Lowe's for convenience?
Yes, nearby facilities include HealthSouth Rehabilitation Hospital of Altoona and Encompass Health Rehabilitation Hospital, which might be useful for customers needing medical services during their visit to the area.
What installation services does Lowe's Home Improvement in Altoona provide?
Lowe’s offers a variety of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decking, doors, flooring, garage doors, generators, gutters, HVAC, lighting, playsets, water heaters, windows, and more.