Lowe's Home Improvement

3.6
2449 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Tigard, OR Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
12615 S. W. 72nd Avenue, Tigard, OR
97223, United States

Hours

Reviews

3.6
2,192 reviews
5 stars
878
4 stars
514
3 stars
275
2 stars
148
1 star
377

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; while some praised helpful and friendly staff, others reported unprofessional behavior and lack of assistance.

Product Availability

Customers expressed frustration with product availability and stock issues, particularly with appliances and specific items.

Return Policy

The return policy received negative comments, with customers feeling it was too strict and unaccommodating.

Store Environment

The store environment was noted as clean and well-stocked, but some customers found it difficult to navigate due to narrow aisles and clutter.

Installation Services

Many customers had negative experiences with outsourced installation services, citing unprofessionalism and delays.
  • GL
    Grace Loan
    5 days ago
    1.0
    I asked one of the older female workers to help me find a new couch for my dining room, it was Carrie I believe, only to be met with a rude attitude and extremely unwelcoming response. She told me she doesn’t think any of the couches will “work” for me- I am a larger individual so I felt very offended at her comment. I then asked her to just let me try them out and she looked at me like I was crazy and said there was a weight limit on the furniture. I feel completely embarrassed and shamed. I will not be returning.
  • MP
    Maria Peter
    5 days ago
    1.0
    The workers here are extremely rude and unwilling to help out with online orders. On top of that they are also racist as I saw them accusing customers who were Hispanic of stealing with no quality and credible evidence, not to mention they already made and payed for an order to pick up. This is completely unacceptable and I will not be returning here until they get an entire staff revamp.
  • DM
    Daniel M
    6 days ago
    1.0
    Rude associates, Carrie and John were very unprofessional today. No customer service skills, and the Manager Brandon did not help with my complaint with he was with a vendor. No wonder this store is empty.
  • BP
    B Plus
    Nov 13, 2025
    2.0
    Came here today to buy some 3" triple wall drain pipe. I always check stock online before coming in and it said there were 75 available. Guess how many I found on the shelf? Zero. The entire section was empty. Nothing stored above on racks. None. Also, for Charlotte Pipe 3-in x 10-ft PVC DWV Foam Core Pipe it says there are 159 in stock and I bought the last 7 (since the 3" triple wall was gone). I get that stock numbers are not going to be super precise, but this is unacceptable. It has happened a few other times with different items to the point that I usually just avoid Lowes.
  • GT
    Geo T
    Nov 6, 2025
    3.0
    Good store, but I give this location 3-stars because you can barely SEE it until you're almost past it, due to foliage. A wise manager would put a sign on SW 72nd Ave for visual customer-draw.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.