Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Salem, OR Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,562 reviews
5 stars
1,238
4 stars
636
3 stars
296
2 stars
133
1 star
259
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report poor experiences and unresponsive employees.
Store Cleanliness
Many customers noted that the store is clean and well-organized, making it easy to navigate.
Product Availability
Customers appreciated the wide selection of products available, although some reported issues with stock and missing items.
Checkout Experience
Several reviews highlighted frustrations with slow checkout processes and long wait times for assistance.
Delivery Issues
There are multiple complaints regarding delivery problems, including damaged items and poor communication about delivery schedules.
- BBBethNov 15, 20251.0Bought a stove and of course they don’t keep any in stock and then you’re forced to pay the delivery fee no matter what which to me is wrong. What you have for sale you should also have in store at least 1 or more. Secondly my receipt was for almost 1,000 dollars I find out later they added my rewards and points to someone else’s account I called about it and they told me I couldn’t receive my points. That alone made the decision I will go to Home Depot or small store from now on. You’ve lost a long time Lowe’s customer. It may have only been 10 dollars in Lowe’s cash but that’s still money to spend in store. Really frustrating and not worth the hassle of messed up receipts and having to pay a delivery fee on anything
- RPReynaldo PeraltaNov 1, 20255.0I love coming to the store All team members are friendly. They’re kind professionals.
- CCChrisOct 29, 20251.0The girl with glasses working customer service is as helpful as a potato
- AHAshley HallOct 28, 20255.0Went to Lowe’s to get paint matched, they did an excellent job. I’ve never had paint matched that well. Friendly customer service too!
- DWDawn WatsonOct 16, 20252.0Went in to get some fencing materials. At checkout, six people where waiting, and wating,and waiting. Five people at the pro desk standing in a circle laughing/talking... Had to wait Ten minutes for the ONE checker to help us ALL. I understand the pro desk is separate ( I am assuming) BUT VERY FRUSTRATING with one person working and FIVE OTHERS?! Home Depot here I come.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Salem, OR?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, paints, tools, and more to support your home improvement projects.
What are the store hours for Lowe's Home Improvement in Salem, OR?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account where you'll also receive email updates if your order changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Visa, Mastercard, Discover, Diners Club, cash, and checks.
Are there any installation services offered at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, doors, cabinets, lighting, and more to assist with your home projects.
What languages are spoken or supported at the Salem Lowe's store?
English and Spanish are spoken, with in-store translation services available for other languages.
Where is Lowe's Home Improvement located in Salem, OR?
Lowe's Home Improvement is located at 1930 Turner Road Southeast, Salem, OR 97302.
What nearby places can I visit around Lowe's Home Improvement in Salem?
Nearby you can visit Java Jo's Gourmet Coffee & Hotdogs for a quick bite or coffee, the Blue Rhino Propane Exchange for propane needs, and the Walmart Salem - Turner Rd SE for additional shopping.
How can the nearby key and locksmith services from minuteKEY help me during a visit to Lowe's?
If you need key duplication or locksmith services while shopping at Lowe's, minuteKEY offers convenient nearby service to assist with your locksmith needs.
Are there dining options near Lowe's Home Improvement where customers can eat before or after shopping?
Yes, customers can enjoy meals at Subway, Taco Del Mar, or Panda Express, all located near Lowe's, providing quick and diverse dining options.