La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Customers consistently praised the knowledgeable and helpful staff, highlighting their patience and lack of pressure during the buying process.
Product Quality
Many reviews noted the high quality and comfort of the furniture, with customers expressing satisfaction with their purchases.
Delivery Experience
The delivery team received positive feedback for being prompt, courteous, and efficient during setup.
Sales Experience
Customers appreciated the non-aggressive sales approach, with many mentioning the personalized attention they received from sales associates.
Negative Feedback
A few customers reported issues with post-purchase customer service and warranty claims, indicating a need for improvement in this area.
BP
Barbara Pride
1 day ago
5.0
Saleswoman (Cerah) was extremely helpful and knowledgeable about all the products, fabrics, and availability. Cerah made the process easy and trouble free. She offered suggestions which were informative. I highly recommend her.
JG
Jean Gilbert
4 days ago
5.0
Very helpful sales person who focused on our needs and didn't waste our time. The low pressure sales approach always works best! We've been buying LaZBoy furniture for decades.
JS
Jim Sears
Jan 12, 2026
5.0
Cheyenne was our sales person. She was outstanding. Took the time to walk us through different models, options and accessories that would meet our needs. She was very friendly and helpful. Ask for Cheyenne.
GH
Glen Hughes
Jan 11, 2026
5.0
I have purchased a lot of furniture in the last 30 years. La-Z-Boy is not only great for recliners, they are simply the best for all your furniture needs, and constantly improving the quality! Thank you.
TA
Tony Amandi
Jan 8, 2026
5.0
My wife and I visited your Salem store to check out couches and chairs. Did not intend on purchasing either on this visit.
Aaron Windish was our consultant and he was willing to answer all our questions and took us around the store while we sat on various couches and chairs.
He was willing to listen to our needs and showed us those that would best fit us. He explained the mechanisms very well and was a pleasure to deal with. Kudos to Aaron.
In the end, we left owning a couch and a chair.