La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Customers consistently praised the knowledgeable and helpful staff, highlighting their patience and lack of pressure during the buying process.
Product Quality
Many reviews noted the high quality and comfort of the furniture, with customers expressing satisfaction with their purchases.
Delivery Experience
The delivery team received positive feedback for being prompt, courteous, and efficient during setup.
Sales Experience
Customers appreciated the non-aggressive sales approach, with many mentioning the personalized attention they received from sales associates.
Negative Feedback
A few customers reported issues with post-purchase customer service and warranty claims, indicating a need for improvement in this area.
TA
Tony Amandi
4 days ago
5.0
My wife and I visited your Salem store to check out couches and chairs. Did not intend on purchasing either on this visit.
Aaron Windish was our consultant and he was willing to answer all our questions and took us around the store while we sat on various couches and chairs.
He was willing to listen to our needs and showed us those that would best fit us. He explained the mechanisms very well and was a pleasure to deal with. Kudos to Aaron.
In the end, we left owning a couch and a chair.
NB
Nancy Bellinger
6 days ago
5.0
It was great ,and I will always
Rekamented them.
Thank you for your help and
wonderful service.
I'm just waiting for my new
Chair to arrive.
Nancy Bellinger
TW
Taylor W
Dec 28, 2025
5.0
Friendly staff and great selection of chairs. Left with the perfect nursery recliner! Looked at multiple stores and felt this brand was the best quality that will last.
KA
Katy Adkins
Dec 26, 2025
5.0
We were looking for a vegan leather, couch, and couldn't find one, but Aaron at La-Z-Boy provided us with an alternative that has some attributes of leather, and we ended up finding a couch that works for us!
All around great service!
LW
Linda Williams
Dec 15, 2025
5.0
I shopped multiple stores after Thanksgiving sales in November to purchase a couch delivered by Christmas for our new home. The staff at Lazy Boy in Salem made it happen for us. They were patient and helped me find the perfect couch. They helped us with a couch to fit our family. Not to narrow not too deep but a great comfortable fit. It was delivered Dec 13th. Everything went smoothly as scheduled. We are very happy with our purchase and the service from start to finish.