Lowe's Home Improvement

Reviews

• CM

  Cam Miller

  2 days ago
  1.0
  I purchased a 20" battery powered Kobalt lawn mower in May of 2025. Last week around April of 2026, the mower stopped working. I called Kobalt to see what could be done because it was still under warranty. They set up a return at the store. When I got to the store I was told that I had to go through the phone number and they do not return mowers in the store. I then talked to both Lows and Kobalt customer service, and after a few hours I found out that the person that sent be away was in the wrong. I went back to the store and they told me that they could only return the item and I would not be able to exchange for a comparable item only for a comparable price. At this time of the day, there were no managers that i could speak to so I left. The next day I called the store to speak with a manager and he told me the same thing. I asked him what the point of the warranty was if I was not getting a comparable item. He told me that the warenty allowed me to return the mower and would be able to purchase another, smaller mower. He also blamed the economy and inflation for the reason as to why I could not get the comparable item ($299 last year isnt the same as $299 this year) All that for me to say. A warranty means that the company is going to guarantee that item and fix it if it were to brake and if that cannot happen, exchange it for a comparable item. I was given neither options. I have returned the mower, demanded a refund of the extended warranty, and will no longer spend money at Lows. I am sure Home Depot with treat me better.
• RD

  Rustie Daye

  Mar 30, 2026
  3.0
  I have to say, the displays at Lowe's is better than at Home Depot, but that doesn't say much. Most of our search didn't show prices. Although we saw a few workers roaming around, only one asked us if he could help. We'll keep going to Lowe's, we're hoping they can improve their displays.
• JM

  John Mitchell

  Mar 29, 2026
  5.0
  Excellent customer service, quick and timely loading of purchase.
• SF

  Sydnee Francisco

  Mar 24, 2026
  1.0
  I have lost all faith in Lowe's Home Improvement as a reputable corporation and want to prevent anyone else from also having a similar experience moving forward. In signing 2 contracts, one for doors and one for windows, and paying over $37K to Lowe's almost 2 years ago, I expected Lowe's to install 4 doors and 18 windows in a reasonable amount of time as the contract stated. Instead, I have been drug through Lowe's employee's inabilities to follow through, the ordering of incorrect product multiple times, the firing of Lowe's employees, the finger pointing for who is to blame, the delay's in every area (from ordering/installation/ response times/compensation decision), installation cancellations the day of, contracting with outside agencies that self reportedly have employee's using drugs, being cut off from contacts and not be handed off to anyone else, being told I do not have access to any of the documents in my file, and being told that I cannot know how or why a decision for the compensation is made because it is internal information. All these factors are inexcusable and should not go unreported for any company. I have not asked for these past 22 months, and I always have been extremely patient and kind when working with Lowe's associates. The number of accommodations my husband and I have been asked to make for 14+ open work orders, multiple deliveries, multiple pickups of incorrect product, storage of incorrect product, lost time at work to accommodate installations, lost time for completing other home projects, countless phone calls and emails, and lack of forward life movement for our lives is beyond what any company should ask of their customers. And then in the end to offer an insulting amount of compensation, $600 over 10%, and force our hands tied in sharing our experience with others is again insulting. Below I have listed a few Lowe’s employees’ names that have been involved in my very negative experience. I have tried to go through all appropriate chains of command, from store to corporate, to complete my installations and get a reasonable and fair compensation package. Luretta Guhlke - Roseburg, OR store sales consultant Aaron O'Camb - Roseburg, OR store manager Alison (DS manager) - Roseburg, OR store Arnold (regional manager) David Cervantes - Corporate SM Tim and his helper - (Installer for Premier Services) Joe (Installer for Premier Services) Angela B - (Services Project Coordinator) Allie (Premier Services) Alma Friedrich - ISM Amanda B - Lowe's Corporate Customer Care I understand all companies have to watch their bottom lines, however when experiences have gone this wrong from the very start (3 of 4 doors initially ordered wrong & 13 of 18 windows initially ordered wrong) and then continuing to be ordered incorrectly for just shy of 2 years because no one communicated with one another, companies should not expect to profit from their customers or even be able to cover their bottom line. In these situations, companies' focus should be on trying to make a situation right for the customer as the customer did not ask for the company's internal drama. I hope everyone considers this review before choosing to work with Lowe's. I will never again walk into a Lowe's store nor do any business with them.
• DC

  dillon couey

  Jan 29, 2026
  5.0
  Danny at customer service is one of the best customer service employees we have ever encountered! She was patient, kind, helpful and efficient when we trying to pick up a product for someone else today and had some hiccups in the process she worked hard to get it all taken care of.

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