Business Details
About
Utility Company
NW Natural is a local distribution company that currently provides natural gas service to approximately 2 million people in more than 140 communities in Oregon and Southwest Washington, with one of the most modern pipeline systems in the nation. We have been a vital part of the Pacific Northwest, providing safe, affordable, and reliable energy for homes and businesses since 1856.
If you suspect a potential gas leak, please call our 24/7 emergency number at 800-882-3377.
Location
Hours
Reviews
2.3
220 reviews
5 stars
61
4 stars
11
3 stars3
2 stars
13
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful representatives, and rude interactions.
Service Interruptions
Customers reported unexpected service shutoffs without prior notice, often leading to significant inconvenience, especially during extreme weather.
Technician Performance
While many customers praised the professionalism and thoroughness of technicians during service calls, there were also complaints about lack of communication and follow-up.
Billing Issues
Frequent complaints about billing practices, including late fees, difficulty in updating payment methods, and unexpected rate increases.
Overall Satisfaction
Overall, customer sentiment is largely negative, with many expressing frustration over the company's policies and service quality.
- PIPaul IscoolNov 14, 20251.0Be careful when paying your bill with NW Natural. They won't tell you or warn you, but they cap how many payments you can make to 6 in 30 days. The only way I found out was being on hold for 20min. Why their system doesn't warn you you're about to hit the cap is a mystery but they also didn't care. I now truly hope we're forced to go electric and gas is removed from homes so I don't have to do business with them anymore. Horrible customer service all around. What a waste of an hour.
- ADAdom DawidOct 23, 20255.0Valerie did an amazing job, very professional over the phone. Thank you!
- MRMelissa ReedSep 22, 20251.0Please pick any other company somehow we caught them so that we can get them shut down. They are horrible. This is by far the worst company I’ve ever had to deal with in my entire life, They purposely shut your stuff off so that you have to pay $150 to get it turned back on if you want it turned back on that day even if you have elderly in your house it’s actually a really bad company, also, if you make a payment, they shouldn’t be able to shut your service off without sending something out
- JRJoel RodriguezAug 3, 20251.0A plague upon convenience. One payment bounced on my card as my check was late, so I was locked out of paying with a debit card. Began paying with a digital check, but once again, my check was late and it bounced. Although I had the money to pay the very next day, I have now been locked out of paying online or through the automated system. How am I supposed to pay my bill if they literally won't allow me to pay my bill?
- GHG HansonJul 26, 20255.0Technician "Joe" came to my house this past week to do a maintenance check and cleaning of my gas fireplace. He's obviously a valued member of your team....he did a fantastic job. Many thanks, Joe!
Frequently Asked Questions About NW Natural
What services does NW Natural provide?
NW Natural provides natural gas service to approximately 2 million people in Oregon and Southwest Washington, serving over 140 communities with a modern pipeline system.
Where is NW Natural located?
NW Natural's office is located at 250 SW Taylor St, Portland, OR 97204, USA.
What are NW Natural's regular business hours?
NW Natural operates Monday through Friday from 7:00 AM to 6:00 PM and is closed on weekends.
How can I contact NW Natural for general inquiries?
You can reach NW Natural by phone at +1 800-422-4012 or by email at Info@nwnatural.com.
What should I do if I suspect a gas leak?
If you suspect a potential gas leak, call NW Natural's 24/7 emergency number immediately at 800-882-3377 for assistance.
Does NW Natural have an online presence where I can get more information?
Yes, you can visit their website at https://www.nwnatural.com/ or follow them on Facebook and Twitter at NW Natural Gas and @nwnatural respectively.
What nearby places can I visit before or after a trip to NW Natural?
Nearby you can visit the Auditorium Building LLC, a landmark music venue, or enjoy a meal at Luc Lac Vietnamese Kitchen, an Asian restaurant and bar.
Are there any coffee shops near NW Natural for a quick break?
Yes, there are several coffee shops nearby including Starbucks, The Slab, and PDX Coffee Club where you can grab a coffee.
What options are available for dining near NW Natural?
You can choose from a variety of nearby restaurants such as Pancake Social, Bangkok Palace (Thai cuisine), Gandhi Indian Restaurant, and Kizuki Ramen & Izakaya (Japanese).
Is there lodging available near NW Natural for visitors attending events in the area?
Yes, AC Hotels by Marriott Portland Downtown is nearby, offering hotel accommodations and event planning services convenient for visitors.