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NW Natural

2.3
(227 reviews)

Business Details

250 SW Taylor St, Portland, OR
97204, United States
(800) 422-4012
https://www.nwnatural.com/

About

Utility Company
NW Natural is a local distribution company that currently provides natural gas service to approximately 2 million people in more than 140 communities in Oregon and Southwest Washington, with one of the most modern pipeline systems in the nation. We have been a vital part of the Pacific Northwest, providing safe, affordable, and reliable energy for homes and businesses since 1856. If you suspect a potential gas leak, please call our 24/7 emergency number at 800-882-3377.

Location

NW Natural
250 SW Taylor St, Portland, OR
97204, United States

Hours

Monday7:00 AM - 6:00 PM
Tuesday7:00 AM - 6:00 PM
Wednesday7:00 AM - 6:00 PM
Thursday7:00 AM - 6:00 PM
Friday7:00 AM - 6:00 PM
SaturdayClosed
SundayClosed

Reviews

2.3
227 reviews
5 stars
61
4 stars
11
3 stars
3
2 stars
13
1 star
139
  • ST
    S Thomas
    1 day ago
    1.0
    This company makes everything difficult. Even paying your remaining balances. They deactivate your account and just send you to collections without any communication on their part. Better hope your debit card isn't declined due to possible fraud or this company will try to criminalize you for nonpayment all without your awareness. You used to have to consent to things in the past, this company ignores consent
  • JD
    John doe
    Apr 4, 2026
    1.0
    This company is a scam. My meter was broken by someone and so they stopped sending me any bills for three months. They ended up telling me that I have the responsibility to protect the meter, which by the way is a damn joke when I’m located in downtown Portland. The real issue is that after the three months they sent me a bill for over 1600 dollars when I average about 200 dollars a month at the most. When I asked how they came up with this number they can’t tell give me a reasonable explanation that makes any sense especially when the meter was broken. If it weren’t for the fact that I really don’t have any alternative companies to choose from, I would have terminated my service with NW Natural long ago.
  • AS
    andrew smith
    Mar 23, 2026
    1.0
    Absolutely will not answer the phone. Called as soon as they opened, “estimated 1 minute wait time”, waited for 30 minutes before giving up. Standard Portland business. Update- Excruciating number of irrelevant questions. Drivers license number and SSN? I need a utility, not a passport. Tech service is a joke. 8am-midnight? Unacceptable service.
  • CB
    Catherine Blaisdell
    Mar 15, 2026
    1.0
    We have flags all up and down our street and no one will answer my question why?
  • AK
    Ali Kay
    Feb 3, 2026
    1.0
    Trash service

Frequently Asked Questions About NW Natural

What services does NW Natural provide?

NW Natural provides natural gas service to approximately 2 million people in Oregon and Southwest Washington, serving over 140 communities with a modern pipeline system.

Where is NW Natural located?

NW Natural's office is located at 250 SW Taylor St, Portland, OR 97204, USA.

Brand Certified Facts from NW Natural

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Certified April 12, 2026Yext Knowledge Graph
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