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NW Natural

2.3
(223 reviews)

Business Details

250 SW Taylor St, Portland, OR
97204, United States
(800) 422-4012
https://www.nwnatural.com/

About

Utility Company
NW Natural is a local distribution company that currently provides natural gas service to approximately 2 million people in more than 140 communities in Oregon and Southwest Washington, with one of the most modern pipeline systems in the nation. We have been a vital part of the Pacific Northwest, providing safe, affordable, and reliable energy for homes and businesses since 1856. If you suspect a potential gas leak, please call our 24/7 emergency number at 800-882-3377.

Location

NW Natural
250 SW Taylor St, Portland, OR
97204, United States

Hours

Reviews

2.3
223 reviews
5 stars
61
4 stars
11
3 stars
3
2 stars
13
1 star
135
  • AK
    Ali Kay
    Feb 3, 2026
    1.0
    Trash service
  • RM
    Ralyssa McPherson
    Jan 20, 2026
    5.0
    Outstanding service today from NW Natural technician MAE. He took the time to listen to my concerns and did not brush them off. He spent 30–40 minutes thoroughly checking all gas appliances, pilot lights, the furnace, fireplace, and even the meter outside. He explained everything clearly and made sure we felt safe before leaving. After a stressful experience, his calm, respectful, and knowledgeable approach gave me real peace of mind. This is exactly the level of care you want when it comes to gas safety. Thank you for taking safety seriously and for the work you do every day to keep families safe.
  • PI
    Paul Iscool
    Nov 14, 2025
    1.0
    Be careful when paying your bill with NW Natural. They won't tell you or warn you, but they cap how many payments you can make to 6 in 30 days. The only way I found out was being on hold for 20min. Why their system doesn't warn you you're about to hit the cap is a mystery but they also didn't care. I now truly hope we're forced to go electric and gas is removed from homes so I don't have to do business with them anymore. Horrible customer service all around. What a waste of an hour.
  • AD
    Adom Dawid
    Oct 23, 2025
    5.0
    Valerie did an amazing job, very professional over the phone. Thank you!
  • MR
    Melissa Reed
    Sep 22, 2025
    1.0
    Please pick any other company somehow we caught them so that we can get them shut down. They are horrible. This is by far the worst company I’ve ever had to deal with in my entire life, They purposely shut your stuff off so that you have to pay $150 to get it turned back on if you want it turned back on that day even if you have elderly in your house it’s actually a really bad company, also, if you make a payment, they shouldn’t be able to shut your service off without sending something out

Frequently Asked Questions About NW Natural

What services does NW Natural provide?

NW Natural provides natural gas service to approximately 2 million people in Oregon and Southwest Washington, serving over 140 communities with a modern pipeline system.

Where is NW Natural located?

NW Natural's office is located at 250 SW Taylor St, Portland, OR 97204, USA.

Brand Certified Facts from NW Natural

This information is certified by NW Natural and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 08, 2026Yext Knowledge Graph
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