La-Z-Boy Portland

Reviews

• IH

  Isaac Heifetz

  4 days ago
  5.0
  We initially went to Lazy Boy to check out some of their furniture advertised on Wayfair. We are glad we made the trip. First, we worked with Elise who was great. No pressure or rush. The store is very nice. She led us to the sofa and loveseat we thought we wanted and I found it to be a bit uncomfortable. We then looked at a love seat recliner which we discovered was not as wide as advertised. That was actually great for us as we thought the original was 3 inches too wide. We wouldn’t have known that without coming in and ended up buying it. Our experience was great and we appreciated that we were not rushed and had time to make a decision
• DA

  Daniel Ashney

  Mar 12, 2026
  1.0
  I see a lot of reviews here about the in store experience, which is generally pleasant. Let me tell you about what happens after you get the furniture: I bought a nice, leather, electric, sectional sofa. Not cheap. It has broken 4 times now in the first year. It was making noise so needed adjustments. The stuffing has already gone flat in one section and had to be replaced. Now the lumbar extends to a certain point, it makes a bang and the lumbar drops out. Pretty much every time we have called the service department we have experienced problems getting through. "Call unable to connect" and it hangs up on you. No voicemail. Nothing. We starting calling the sales department to have them patch us through to service. They didn't like that. Once we got someone on the phone we told them we were not available earlier than a certain time. They said 'ok' then we get a confirmation text with a schedule for that time that won't work. We reschedule. The service guy calls saying hes there at the time that didn't work. We're not home because, you know, we rescheduled. Parts can take a month to 'come in'. Are they shipping them by burro from Peru? You have to call to check if the parts arrived. They won't call you. We have spent hours dealing with this on what is essentially a new couch. While we have an extended service plan we can get things replaced at no extra charge but at this rate I can safely assume things will keep breaking after, then we're on the hook. My opinion is that Lazy Boy is coasting on name brand recognition alone. The quality is bad, especially for the cost. It will break - early and often. I literally had an Ikea couch with less problems. The service is bad. Let me clarify, the service guys are nice and helpful if you can ever get them to your house but they shouldn't be at your house 4 times in the first year. I'm on a first name basis with the service guy. Don't do it. Absolute ripoff. The in store experience is pleasant because they don't have your money yet.
• DJ

  Denise Jackson

  Mar 9, 2026
  5.0
  What a nice experience I had @ the Clackamas LaZboy furniture store. I had no idea LaZboy had the inventory besides reclining chairs of the past. Tiberius spent alot of time asking questions trying to find the right furniture for me. They even have a design group that will do an in home accessment. I'd recommend this store & Tiberius to anyone.
• PS

  Paul Sittser

  Mar 3, 2026
  5.0
  Hekim was an expert in helping us. He is friendly and so serving. He guided us thru our purchase when we found the right recliner for us. He thought of future plans we might have, gave us considerations to discuss, and helped us plan. He did not at all pressure us for another sale. Hekim would be the most beneficial salesperson you would want to work with.
• AC

  Aaron Cox

  Mar 3, 2026
  5.0
  Worked with Hakim. Knowledge, friendly, and not at all pushy. He made my experience trying out various rocker recliners very smooth. I was testing out many models and he was very patient.

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