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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Medford, OR offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,546 reviews
5 stars
1,175
4 stars
633
3 stars
301
2 stars
140
1 star
297
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times on the phone, unhelpful staff, and lack of follow-up on issues.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, others noted inconsistency in staff availability and knowledge.
Store Organization
Several reviews mentioned disorganization in the store, making it difficult to find items and navigate the aisles.
Delivery Issues
Customers expressed frustration with delivery services, including missed delivery dates and poor communication regarding orders.
Product Availability
There were mixed reviews on product availability, with some customers finding what they needed while others encountered stock discrepancies.
- BLBrandon Lyons6 days ago1.0This store is the most atrocious example of customer service I have ever encountered. I came to the store 3x to spend $1000 on a new tool box and nobody was willing to help me order the one I wanted. Numerous times I have went there to buy products for my woodworking and I almost always encounter an excuse as to why they CANNOT help or they are flat out annoyed by the need for assistance. This place needs some serious work on their culture and customer service training. It is fine when someone doesn't have the product knowledge but they should always be willing to find an answer for a customer. This is a culture issue across the board and that starts from the top, in my opinion. Then I was charged 4x for the items when I did it online, which was then reduced to 2x and when I called in the lady was incredibly condescending and rude! THEN, I received a notification after I had picked up my items that I had to pick it up again, which made sense why I was charged 2x for an item..so I called the store and spoke with Cheri G and she was the ONLY Lowes employee willing to help me navigate through my experience. She was incredibly helpful! This place needs new management and a serious culture shift! Thank You. Nice looking toolbox though.
- BBBenjamin BurgerJan 5, 20264.0Customer service was helpful. Didn't have the parts I needed so had to go somewhere else but none the less they were as helpful as can be
- TTTRAVIS TRINIDADJan 3, 20265.0Richard and Chad were very kind and helpful during my shopping trip to Lowe’s. It was great experience chatting with them and seeing their red vests with “Medford proud” on the back. Great looking store!
- KKKyriannaDec 21, 20252.0I would rather shop at Lowe’s than Home Depot but I just tried to call to get a question about a project answered and the stupid AI call system transferred me to the completely wrong department after keeping me on the phone with a bunch of useless AI chatter for 5 mins. They said they would transfer me but I still wasn’t put through - total of 15mins on the phone. Had my questions answered after only 2 mins on the phone with Home Depot…
- DJDiana JohnsonDec 9, 20253.0Customer service, by phone and in store, is not consistently good. I purchased a dishwasher on Dec 1 2025 and was not given a delivery/install date. The installer called the night before he arrived. After fully installing the unit on Dec 6, we found it was defective. Installer called the store right then, no answer. He said he would follow up and should be back in about a week. I called the store myself the same afternoon, spoke to a young man who was not able to resolve the issue and he promised same day callback from manager. As of Dec 9, there has been no callback, even though I called Customer Service on Dec 7 and 8. This is very disappointing. Plus, there is a dishwasher in my kitchen that will not start. Can someone help out?
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Medford, OR?
You can find appliances, bathroom supplies and vanities, building supplies, ceiling fans, paint, patio furniture, tools, flooring, grills, plumbing, lighting, lumber, kitchen and bathroom remodeling products, garden tools, and more at Lowe's Home Improvement in Medford, OR.
What are the regular store hours for Lowe's Home Improvement in Medford?
Lowe's in Medford is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM.
Does Lowe's Home Improvement in Medford offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's Medford online?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates are sent if your order status changes.
What should I bring when picking up an order at Lowe's in Medford?
Bring your order confirmation email or order number along with a valid photo ID such as a state driver's license when picking up your order.
What payment methods are accepted at Lowe's Home Improvement in Medford?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there any nearby places I can visit while shopping at Lowe's in Medford?
Yes, nearby places include Minute Key for locksmith services, Blue Rhino Propane Exchange for propane needs, and Office Depot for office equipment and IT services, which could be convenient to visit before or after your Lowe's trip.
Can Lowe's customers find nearby furniture or home remodeling services?
Yes, Cabinet Connection, a nearby furniture store offering countertop installation and carpenter services, is close to Lowe's, which might be useful for your home remodeling needs.
Where can I find food options near Lowe's in Medford?
Jackson Creek Pizza Company, a nearby pizza restaurant and pub, is a convenient option for a meal before or after shopping at Lowe's.
Does Lowe's support any community or educational programs?
Yes, Lowe's is associated with programs such as Lowe’s Toolbox for Education, SkillsUSA, Lowe’s Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and others to support community and education initiatives.