Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Medford, OR Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,516 reviews
5 stars
1,161
4 stars
629
3 stars
296
2 stars
139
1 star
291
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times on the phone, unhelpful staff, and difficulty in getting assistance in-store.
Product Availability
Customers expressed frustration with product availability and discrepancies between online stock and in-store inventory.
Staff Friendliness
While many customers praised the friendliness and helpfulness of certain staff members, there were also complaints about staff being dismissive or unresponsive.
Delivery Issues
Several reviews mentioned problems with delivery services, including missed appointments and lack of communication regarding delivery times.
Store Organization
Customers noted that the store was often disorganized, making it difficult to navigate and find products.
- JWJim Watson1 day ago5.0I picked up a dishwasher for my sister using curbside pick up option. It took a little longer than expected to get the notification that it was ready to be picked up, so I wasn't able to get there until a half an hour before closing. The staff was very friendly and professional. Great experience.
- MCMary Casey5 days ago5.0Whenever we saw an employee they would ask if we found what we were looking for and with genuine smiles on their faces. Checkout went smoothly and the gentleman asked my husband if he was a veteran and he gave us the discount, even signed my husband up for the veteran discount, never had that happen before. All in all was a great experience overall.
- MSmaria sanchesNov 8, 20251.0ROBERT needs to fix his attitude. He was rude & not helpful at all. We asked for help with our online order & for some reason he was not happy about it.
- JWjacob wilsonOct 31, 20255.0Great selection of products.
- JWJean E. WhalenOct 20, 20251.0Called customer service and the phone rang for literally 2 hours.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Medford, OR?
You can find appliances, bathroom supplies and vanities, building supplies, ceiling fans, paint, patio furniture, tools, flooring, grills, plumbing, lighting, lumber, kitchen and bathroom remodeling products, garden tools, and more at Lowe's Home Improvement in Medford, OR.
What are the regular store hours for Lowe's Home Improvement in Medford?
Lowe's in Medford is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM.
Does Lowe's Home Improvement in Medford offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's Medford online?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates are sent if your order status changes.
What should I bring when picking up an order at Lowe's in Medford?
Bring your order confirmation email or order number along with a valid photo ID such as a state driver's license when picking up your order.
What payment methods are accepted at Lowe's Home Improvement in Medford?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there any nearby places I can visit while shopping at Lowe's in Medford?
Yes, nearby places include Minute Key for locksmith services, Blue Rhino Propane Exchange for propane needs, and Office Depot for office equipment and IT services, which could be convenient to visit before or after your Lowe's trip.
Can Lowe's customers find nearby furniture or home remodeling services?
Yes, Cabinet Connection, a nearby furniture store offering countertop installation and carpenter services, is close to Lowe's, which might be useful for your home remodeling needs.
Where can I find food options near Lowe's in Medford?
Jackson Creek Pizza Company, a nearby pizza restaurant and pub, is a convenient option for a meal before or after shopping at Lowe's.
Does Lowe's support any community or educational programs?
Yes, Lowe's is associated with programs such as Lowe’s Toolbox for Education, SkillsUSA, Lowe’s Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and others to support community and education initiatives.