Brand Certified
Lowe's Home Improvement
3.9(2331 reviews)
Certified by Lowe's Home Improvement • Apr 05, 2026
Business Details
3595 West 11th Avenue, Eugene, OR
97402, United States
Certified by Lowe's Home Improvement • Apr 05, 2026
(541) 685-7240
Certified by Lowe's Home Improvement • Apr 05, 2026
https://www.lowes.com/store/OR-Eugene/2940
Certified by Lowe's Home Improvement • Apr 05, 2026
About
Certified by Lowe's Home Improvement • Apr 05, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Eugene, OR, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 05, 2026
Hours
Certified by Lowe's Home Improvement • Apr 05, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday7:00 AM - 9:00 PM
Reviews
3.9
2,331 reviews
5 stars
1,131
4 stars
515
3 stars
264
2 stars
116
1 star
305
- NCNathan Chantland4 days ago1.0Very rude didn't help when I couldn't find what I was looking for and when I finally found the Ile I had to leave because everyone was standing around looking at me instead of helping me find two little things a closet pole and sand paper that's all I needed and I only had a close pole and no sand paper so a week later I finally remembered I still need sandpaper I finally found it but they could have helped me better before customer service is very lacking.😞
- JRJay Ro5 days ago1.0I figured I would call ahead to check over the phone for availability and pricing questions for an item I was interested in purchasing. It is a 20 minute drive from my house and I didn’t want to get there and find out that the item was unavailable, or not the price I was looking for. It took 30 minutes 30 seconds of being on hold/speaking with a robot until someone actually answered the phone to answer my questions. The total call lasted for 33 minutes. I had all of my questions answered in 2 minutes 30 seconds. I hope you can understand my frustration.
- MOMichaela O'MalleyApr 2, 20261.0Zero stars for forcing you to talk to a stupid AI bot before you can speak to a person and then not answeringthe phone when you do finally get through. 👎
- ETEllie ThomasMar 22, 20261.0Signs everywhere saying to respect the employees. Great and always even if they are rude. Literally sent through the store back and forth multiple times for replacement screen for my screen door. No one seemed to have any idea and one said the computer said they don’t carry it. Yet and I look online you seem to have it. Left without it even though it seems like one of the most basic hardware supplies. Between my time wasted and the rising cost of gas, it gets easier to go to Amazon. Perhaps if customers are unhappy and taking it out on your employees it’s time for better training?
- JTJason TrinderMar 19, 20265.0When we first landed in Eugene, one of our first stops was Lowe’s to get set up in our new home. We purchased a washer and dryer, and the staff was friendly, helpful, and easy to work with during the whole process. Since then, we’ve made several large purchases there, and the experience has been consistently positive. It’s clear they have a strong team that takes care of customers and keeps things moving smoothly. As a veteran, I also really appreciate that they offer a military discount. It’s a meaningful gesture that doesn’t go unnoticed. Overall, this Lowe’s has been a dependable place for us as we’ve settled into the area. Great team and solid service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Eugene offer?
Lowe's provides quality hardware products, building materials, appliances, tools, outdoor equipment, and many installation services such as flooring, cabinets, and HVAC installation. They cater to both DIYers and professionals.
What are the Lowe's Eugene store hours?
Monday to Saturday, the store is open from 6:00 AM to 9:00 PM. On Sundays, it operates from 7:00 AM to 8:00 PM, with special holiday hours varying.
How can I check the status of my online order from Lowe's?
You can check order status online by entering your order number or signing into your MyLowe’s account. Email updates are also sent for changes in status.
Does Lowe's Eugene offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services.
How do I return or exchange items purchased at Lowe's Eugene?
Most items can be returned within 90 days with proof of purchase. Returns from Lowes.com can be started online. For in-store returns, visit the customer service desk.
Which payment methods are accepted at Lowe's Home Improvement in Eugene?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby places to grab food or coffee when visiting Lowe's Eugene?
Yes, nearby options include The Human Bean (coffee shop), Pizza Hut (pizza restaurant), Carl's Jr. and McDonald's (fast food restaurants), ideal for a meal or refreshment before or after shopping.
What nearby services complement Lowe's products in Eugene?
Blue Rhino Propane Exchange offers propane supplies, and Minute Key provides key and locksmith services, useful for customers needing related home or outdoor services.
Are there local recreational or shopping places nearby Lowe's Eugene?
Bailey Hill Plaza is a nearby shopping center, and Mazama Sporting Goods offers outdoor gear, providing customers with additional shopping and recreational options in the area.
How can I find product recalls or safety information for Lowe's items?
You can find recalls and product safety news on the Lowe's Recalls and Product Safety News page online.
Brand Certified Facts from Lowe's Home Improvement
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Certified April 05, 2026Yext Knowledge Graph
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