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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Eugene, OR, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,082 reviews
5 stars
987
4 stars
494
3 stars
237
2 stars
103
1 star
261
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being helpful and friendly, others are criticized for being unhelpful or rude.
Product Availability
Customers appreciate the wide selection of products, but there are complaints about items being out of stock or misrepresented online.
Delivery Issues
Many reviews highlight significant problems with delivery and installation services, particularly for appliances, leading to frustration among customers.
Store Experience
The shopping experience varies; some customers enjoy the store's layout and helpful staff, while others report issues with understaffing and long wait times.
- ERE Radza6 days ago2.0If you want customer service, go to another store. We went out to Lowe's looking for something specific. The website said it was in stock but we couldn't find it. We asked an employee at the front who said there were 19 in stock. We asked for help finding it and were told there was nobody working in that dept that day. She called over the intercom for help, nobody came. After waiting for quite a while we asked somebody else for help. They called over the intercom for help. Finally, a nice man named Tyler, who worked in another dept tried to help us. He even checked outside. The item was nowhere to be found. Our trip was a frustrating waste of time. I'll go somewhere else next time.
- MEMatthew EasterbrookJan 3, 20261.0I have never experienced such poor care by Lowe's. First off we bought a washer and dryer unit from Lowe's in Eugene. The day it was delivered our whirlpool washer machine broke down. It took them awhile to replace. Then secondly I ordered a large tool bench with wheels and a hard wood talk. When that was delivered the top wood top to the benched had gouging scratches. I had to refuse it and it took Lowes quite awhile to replace and had it redelivered. Thirdly, after all of that our dryer timer went out. I kept calling Lowe's and the Whirlpool number for repairs. I never heard back after leaving multiple messages with Whirlpool. Then one day after my service warranty they say expired they emailed me and told me that I would have to pay for the repair on our dryer. I am a Veteran and Lowe's failed me and my family in so many ways. DON'T buy any Appliance's from Lowe's or have anything delivered. I am done shopping with Lowe's forever.
- RTRhys TrimbleJan 2, 20261.0Should have read the reviews about their appliance delivery and install. Bought a dishwasher at the end of December that still isn't here. Called their third party company because it was supposed to be delivered on the 31st. No calls, no show!! They didn't even bother to sound apologetic, just a "yeah that happens" from them. I lost out on work and with a family to feed every lost dollar counts. When I asked that they make it right and deliver today they offered me a date at the end of the month then lied to the Lowes representative who called them back for me and said I rejected a date they never offered. I'm disappointed and pissed off. I'm never using LOWEs again.
- GCGary CurrieDec 25, 20255.0This is my new Lowes store after a move. Great staff. Huge selection. Love it ... Everything you need will be here. Great return policy.
- BBBrittneyDec 22, 20255.0I bought my washer and dryer from Arthur. I’ve had them almost a month now. He was the most informative and helpful human we spoke to. Thank you Arthur!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Eugene offer?
Lowe's provides quality hardware products, building materials, appliances, tools, outdoor equipment, and many installation services such as flooring, cabinets, and HVAC installation. They cater to both DIYers and professionals.
What are the Lowe's Eugene store hours?
Monday to Saturday, the store is open from 6:00 AM to 9:00 PM. On Sundays, it operates from 7:00 AM to 8:00 PM, with special holiday hours varying.
How can I check the status of my online order from Lowe's?
You can check order status online by entering your order number or signing into your MyLowe’s account. Email updates are also sent for changes in status.
Does Lowe's Eugene offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services.
How do I return or exchange items purchased at Lowe's Eugene?
Most items can be returned within 90 days with proof of purchase. Returns from Lowes.com can be started online. For in-store returns, visit the customer service desk.
Which payment methods are accepted at Lowe's Home Improvement in Eugene?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby places to grab food or coffee when visiting Lowe's Eugene?
Yes, nearby options include The Human Bean (coffee shop), Pizza Hut (pizza restaurant), Carl's Jr. and McDonald's (fast food restaurants), ideal for a meal or refreshment before or after shopping.
What nearby services complement Lowe's products in Eugene?
Blue Rhino Propane Exchange offers propane supplies, and Minute Key provides key and locksmith services, useful for customers needing related home or outdoor services.
Are there local recreational or shopping places nearby Lowe's Eugene?
Bailey Hill Plaza is a nearby shopping center, and Mazama Sporting Goods offers outdoor gear, providing customers with additional shopping and recreational options in the area.
How can I find product recalls or safety information for Lowe's items?
You can find recalls and product safety news on the Lowe's Recalls and Product Safety News page online.