Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Eugene, OR Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,065 reviews
5 stars
977
4 stars
493
3 stars
237
2 stars
101
1 star
257
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some staff are helpful and friendly, while others are unresponsive or unhelpful.
Product Availability
Frequent issues with product availability, including items listed as in stock online but not available in-store.
Shopping Experience
Customers report a generally unproductive shopping experience due to understaffing and disorganization.
Installation Services
Negative experiences with appliance installation and delivery services, with many customers expressing frustration over poor execution.
Product Selection
Positive remarks on the variety and selection of products available, particularly for home improvement needs.
- JHJanette Huffman4 days ago5.0Very friendly and helpful. Found what I needed.
- FPFinn PadronOct 29, 20251.0Unhelpful customer service, unavailable products, generally unproductive shopping experience. They have repeatedly shown items as in stock on their website that are not available in store. Multiple pickup orders have not shown up at the predicted time (and one never showed up at all). The staff can be very nice and sometimes helpful, but some will avoid you at all costs if you look like you have a question. The specialty desks, like plumbing, are rarely staffed. They do still have bulk hardware which is nice. If you're looking for something specific, or help finding that thing, or someone with experience to help you with a project, this is not the place to go.
- GMGenniLynn MarrieOct 20, 20255.0Definitely a place to enjoy my retirement in weekly! Staff is always so helpful
- RFrick freemanSep 29, 20254.0They have what i need
- LRLoren RamosSep 26, 20253.0A veces los empleados no son muy amables!🥹
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Eugene offer?
Lowe's provides quality hardware products, building materials, appliances, tools, outdoor equipment, and many installation services such as flooring, cabinets, and HVAC installation. They cater to both DIYers and professionals.
What are the Lowe's Eugene store hours?
Monday to Saturday, the store is open from 6:00 AM to 9:00 PM. On Sundays, it operates from 7:00 AM to 8:00 PM, with special holiday hours varying.
How can I check the status of my online order from Lowe's?
You can check order status online by entering your order number or signing into your MyLowe’s account. Email updates are also sent for changes in status.
Does Lowe's Eugene offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services.
How do I return or exchange items purchased at Lowe's Eugene?
Most items can be returned within 90 days with proof of purchase. Returns from Lowes.com can be started online. For in-store returns, visit the customer service desk.
Which payment methods are accepted at Lowe's Home Improvement in Eugene?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby places to grab food or coffee when visiting Lowe's Eugene?
Yes, nearby options include The Human Bean (coffee shop), Pizza Hut (pizza restaurant), Carl's Jr. and McDonald's (fast food restaurants), ideal for a meal or refreshment before or after shopping.
What nearby services complement Lowe's products in Eugene?
Blue Rhino Propane Exchange offers propane supplies, and Minute Key provides key and locksmith services, useful for customers needing related home or outdoor services.
Are there local recreational or shopping places nearby Lowe's Eugene?
Bailey Hill Plaza is a nearby shopping center, and Mazama Sporting Goods offers outdoor gear, providing customers with additional shopping and recreational options in the area.
How can I find product recalls or safety information for Lowe's items?
You can find recalls and product safety news on the Lowe's Recalls and Product Safety News page online.