Brand Certified
Lowe's Home Improvement
4.1(1542 reviews)
Certified by Lowe's Home Improvement • Feb 22, 2026
Business Details
20501 Cooley Road, Bend, OR
97701, United States
Certified by Lowe's Home Improvement • Feb 22, 2026
(541) 693-2560
Certified by Lowe's Home Improvement • Feb 22, 2026
https://www.lowes.com/store/OR-Bend/1690
Certified by Lowe's Home Improvement • Feb 22, 2026
About
Certified by Lowe's Home Improvement • Feb 22, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Bend, OR is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Feb 22, 2026
Hours
Certified by Lowe's Home Improvement • Feb 22, 2026
Reviews
4.1
1,542 reviews
5 stars
815
4 stars
376
3 stars
157
2 stars
63
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised individual employees for their helpfulness and knowledge, there were numerous complaints about overall customer service being inconsistent and sometimes lacking.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock or discrepancies between online inventory and in-store stock.
Store Cleanliness
The store was generally reported as clean and well-organized, with some customers specifically mentioning the cleanliness of the bathrooms.
Checkout Experience
There were complaints about the checkout process, particularly the reliance on self-checkout and the lack of open cash registers, leading to frustration among customers.
Employee Knowledge
While some employees were commended for their expertise and assistance, others were criticized for being uninformed or unhelpful.
- MDmaximum dosageFeb 4, 20265.0all the 1 and 2 star ratings from the last 12 months make no sense like people have strange expectations and forget there was a worldwide crisis . complaints about customer service in the box store are the same for both home depot and lowes because the massive square footage means there will always be more customers than there is available help . people want one stop superstore shopping and forget that there are small locally owned shops that specialize in 1 thing where employees can cover a much smaller space . of course now in 2021 there is a well known manpower shortage nationwide for all service related work places but people will still complain like they completely forgot about the 2020 worldwide crisis . so everyone needs to make sure they are being realistic about what they are experiencing while also having an honest and direct comparison to service and prices under certain circumstances rather than act like they have a good experience everywhere else
- MMMichael MckeeJan 18, 20261.0I live in burns and the Lowes in bend won’t come out and they said they change we called the Nampa Idaho Lowes no hassle and they will come out and not charge so they have my business that is sorry Nampa Lowe’s will come further not bend what a joke
- CSCash SmithJan 16, 20265.0Always has what I need for building and house projects.
- ALAlicia ListJan 12, 20265.0This rating is not for the establishment of Lowes but for one of their employees who really pulled through for me today. I'll spare you the saga but I've had a slew of poor experiences with Lowes appliances being delivered broken (not just this time but over the years). Ive order 7 appliances this month( the deals were too good to resist) two of which were damaged upon arrival and one that never arrived. The first one I missed because we hadn't had a chance to hook it up (a second washer) we were waiting on getting the plumbing installed. That put us outside that 48 hr return window. When we went to hook this thing up the basin was cracked and leaked all over our newly installed laminate flooring. Its waterproof but not the walls and trim of the house. All that to say Lowes customer service online put me through the wringer. They would not take this washer back and were sticking to their policy. It surely was damaged in the delivery process because its been sitting untouched in my laundry room since. I talked to maybe 5 reps and all of them said "too bad so sad essentially". The saga continues from there. I gave it one last ditch effort to call my local store and was transferred to Jen in Appliances. She was so gracious and empathetic to the situation. Im giving her 5 stars for being a great employee and a decent human. She should get employee of the month or a raise or what ever because Lowes you have a good person there with integrity. Im not convinced about Lowes themselves and probably won't continue to shop here after all the problems I've had. But I just wanted to give Jen from appliances a huge shout out! Thank you again for taking care of us!
- BWBrancen WrightDec 29, 20251.0They really close the store at 8:30pm on days they say 9pm and aren't willing to help get products after.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Bend, OR offer?
Lowe's offers a wide range of products including paint, patio furniture, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Bend, Oregon?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, Sunday from 7:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement provide delivery or pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Bend?
Lowe's accepts payment via American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby places to grab coffee or a snack after shopping at Lowe's?
Yes, JJ Coffee Co is nearby where customers can enjoy coffee, smoothies, or snacks after visiting Lowe's.
What nearby stores can I visit for additional home improvement supplies?
Sherwin-Williams and The Home Depot are close by and offer additional hardware, building supplies, and home and garden products.
Where can I get propane for my grill or outdoor needs near Lowe's?
Blue Rhino Propane Exchange is nearby, providing propane supply services which could be convenient after purchasing grills or outdoor kitchen supplies at Lowe's.
Does Lowe's offer installation services for products purchased in-store?
Yes, Lowe's provides a variety of installation services including appliances, flooring, countertops, HVAC, and more to assist with your home improvement projects.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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