Aaron's

Reviews

• MM

  Mitch

  Feb 27, 2026
  1.0
  These guys are straight up liars first they say you can get started for a penny but then they say I can’t pick up my product until I make my first payment which was today so I went in to make my payment and then they tell me that they have to deliver it on Tuesday. I’ve already been waiting for days. They straight lied to me and said I could come pick it up on Friday when I made my payment, but then when I get there to pick it up, they say I can’t have it. They have to deliver it places a joke they were gonna charge me $2600 for $500 laptop never going to this place again they suck you in get you hooked and screw you over. They pray on people who don’t have enough money to go buy things new worst store ever especially the Albany store bunch of losers.
• GF

  Gerald Farr

  Dec 18, 2025
  1.0
  I bought a peice of furniture from Aarons in Albany. I have been a costemer for over ten years. They go through managers alot. The furniture i bought broke. I contacted Aarons after two weeks i hadbto recontavt them again. Two servicemen showed up andntook a picture of the broken part. They told me the store manager would contact me. After almostb4 weeks go by no contact. I had 3 payments left. I called the store and asked what are you doing to fix or replace the unit. They said they are having a hard time getting parts they will get back to me 2 more weeks went by no contact. I called again and asked what was going on. This problem continues until the furnitue is payed for that means at least 2 months have gone by. I even left a message with costomer service and said they would contact me after three weeks he finally called. Then when he called the GM of the store the GM gave him a diffrent story and put me on a hot seat in the threenway call. I told them i wanted a piece of furniture to put in its place of equal value. TWICE NOW. They tell.me they will.call me back by tomorrow. I dont think they will They do not call back. There is no comunication. They do not fix or replace units like they say. They do not call you back until you call them. do not waist your time with this store. They only talk to you
• TH

  Taylor Hamilton

  Oct 2, 2023
  1.0
  Where do I begin? If I could give negative stars I would. When we first picked out a couch and love seat set we were led to believe that they were never owned before. When really they were. And we definitely specifically asked if we were getting the exact couch that was on the show floor in their store. And it for sure wasn’t the exact one. The chair we got was all broken from previous owner. Then the deal breaker for me is. Is if we talked to them about payment and told them we would pay on Friday. Then later that day someone else would call us and when we told them we spoke to someone already and they said Friday would be fine they called us a liar. Then on Thursday they would show up. They were very aggressive and invasive. They constantly show up at our house before the payments are even due. If I knew I was getting a used sofa set I woulda just bought it on FB marketplace for like 100 bucks instead of nearly1,000$. Terrible customer service. I would never go thru them again.

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