Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
2,867 reviews
5 stars
2,277
4 stars
217
3 stars
78
2 stars
44
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of sales associates, particularly mentioning individuals like Karen, Sarkis, and Tony.
Delivery Experience
The delivery teams received positive feedback for being punctual, polite, and efficient, with many customers appreciating the tracking feature for deliveries.
Product Quality
Customers expressed satisfaction with the variety and quality of products available, although there were some complaints regarding specific items and warranty issues.
Sales Process
Several reviews highlighted a smooth and enjoyable sales process, with staff providing valuable assistance and no pressure tactics.
Management Issues
Some customers reported poor experiences with management, particularly regarding handling mistakes and warranty claims, leading to dissatisfaction.
- KHkhizer hassanNov 16, 20255.0Absolutely amazing experience. Huge shoutout to Beck — this guy was honestly incredible. He literally took care of everything from start to finish. I bought a bed and mattress, and the whole process from ordering to delivery took less than 48 hours. Super smooth, zero stress. I had a lot of questions (like… a lot), and Beck guided me through every single one with patience and real knowledge. He helped me make the perfect decision. Genuinely impressed. If you’re buying anything for your home, ask for Beck — he’ll sort you out.
- RSRafiqul SarderNov 16, 20255.0⭐️⭐️⭐️⭐️⭐️ Five-Star Experience at The Brick! I just purchased a new TV and soundbar from The Brick, and the service was outstanding from start to finish. A huge shoutout to Terrie Mckinnon, who went above and beyond to help me through the entire process. She was patient, knowledgeable, and genuinely cared about making sure I found exactly what I needed. Her professionalism and friendly attitude made the whole experience smooth and enjoyable. If you’re shopping at The Brick, I highly recommend asking for Terrie, she’ll take great care of you! Thank you, Terrie, for the amazing service! 5 star all the way!!!
- DFDeqa FarowNov 15, 20251.0I visited this store with my mother and sister (both black women who wear the hijab) as I've been redoing my bedroom and wanted new furniture. I came looking for a desk and spent about 20 minutes going through the store and was not spoken to by any staff. Once I found a desk that I wanted, my mother and I tried to speak to a salesperson who after hearing me say hello, ignored me, and when my mother said excuse me to ask if she could help, she turned away from us and walked over to speak with other customers who just entered the store. A minute later she asked if we had been helped, to which we obviously said no, and she told us she would send someone over to help us. We then watched as she approached 2 other employees, one of whom visibly shook their head at what she said when they looked towards us and saw who she was speaking about. Neither of them came to offer us help in making our purchase, so we chose to leave. As we left one of the employees she spoke to just watched us leave the store without speaking. I have never been made to feel more uncomfortable or unwelcome while shopping like this before and it truly ruined my shopping experience, especially after the other stores I visited which all had kind and welcoming staff. This clearly isn't a common occurrence as well seeing as I watched many positive interactions between staff and customers while I was looking around, though those customers were not black or muslim that I saw. will recommend to those I know that they avoid this store if they can after this awful experience.
- NNNiharNov 14, 20251.0They sent wrong color after 20days wait period. Seems like they labelled their sofa wrongly in the store and sales person just used that info & now I have to deal with changes [By the way, I found the mistake on label, staff was convinced that either I am lying about color or sales team made a mistake. I wonder how many other items are mis-labelled in entire store.] Now changing a color but will take another 20days. I was open for a replacement sofa which can be delivered early and no serious effort to accommodate that request. Seems like management don't care at all as may be my order was less than $1000. Staff reacted like they are doing favor by changing the color stating they generally don't change colors when its open box as if its my mistake. Sales guy (Beck) was trying to be helpful but was not much things controlled by him and no additional help or efforts shown by management. They were very "sorry" but no fast shipping, no store credit, or anything at all was offered for their mess up. The delivered wrong colored sofa is very light in color and also has stains on the side when received. Delivery guys were good and fast in setting up and helped us guiding how to deal with color mess-up. During initial sofa selection, I was offered 3 yr insurance which also included a furniture cleaning kit. Once I finalized package, they came back and said they cannot add cleaning kit as that deal just changed this week and now no cleaning kit. Regretting for choosing this store over other providers for just 50$ price difference.
- FRFarzaneh RajabiNov 9, 20251.0We recently ordered a chair from The Brick, but unfortunately, it arrived damaged. We immediately contacted the store and mentioned the issue, but they refused to take responsibility or offer any proper resolution. This was especially disappointing since we had told them we were new to Windsor and planning to furnish our entire home through The Brick — which we actually did back in September . After spending so much and trusting them for all our furniture needs, the lack of accountability for one damaged item was really frustrating and unprofessional. We expected much better customer service from such a large company.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price within 30 days?
Yes, if you find the same brand and model advertised at a lower price by The Brick or competitors within 30 days of purchase, The Brick will refund the difference, subject to conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, you may cancel your order at any Brick location before product delivery or pickup. Refunds are made to the original payment method, with deposits on special orders being non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in-store, or within 30 days after receiving the product by visiting a Brick store. You can select coverage during online checkout or consult in store for options.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services. Delivery is available in most areas through The Brick's own team or third-party couriers.
What are The Brick's store hours in Windsor?
The Brick Windsor is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
Which payment methods does The Brick accept?
The Brick accepts American Express, cash, financing options, Mastercard, and Visa for payment.
Are there notable places near The Brick Windsor store that customers might visit?
Yes, nearby places include PetSmart for pet supplies, SilverCity Windsor Cinemas for movies, and Chuck's Roadhouse for dining, making it convenient to combine shopping with other activities.
How can I use nearby transit or attractions to visit The Brick Windsor?
Customers visiting The Brick Windsor can enjoy nearby attractions like SilverCity Windsor Cinemas or dining at Chuck's Roadhouse. These nearby places provide good landmarks and activities before or after shopping.
What services does The Brick provide besides selling furniture?
The Brick offers delivery, product removal and recycling, warranties and protection plans, professional installation, assembly, service, and repair for their products.