Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
3,006 reviews
5 stars
2,403
4 stars
224
3 stars
79
2 stars45
1 star
255
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Tony, Terrie, and Karen.
Delivery Experience
The delivery team received high marks for being efficient, friendly, and timely, with many customers noting the effectiveness of the delivery tracking system.
Product Satisfaction
Overall, customers expressed satisfaction with their purchases, highlighting the quality of the furniture and appliances.
Negative Experiences
Some customers reported poor experiences with customer service, particularly regarding exchanges and handling of issues with damaged items.
- MMMike MacKinnon3 days ago5.0Excellent and attentive service; our in-store sales rep (Jay) was very helpful and super-knowledgeable. She made sure she gave us plenty of space to browse, and inserted herself into the process at just the right time, making sure we got the furniture that we needed. Having had a poor experience in the past with a Brick location in Mississauga, this experience went a long way to redeeming the Brick in our eyes. Jay, we'll be back!
- SFstarr freeswickJan 3, 20265.0Had a amazing experience with Sales Representative Terrie MCkinnon, she was very informative, friendly and helpful with furniture and mattress purchases. Would absolutely recommend anyone to deal with her for any purchases. I myself will definitely look for her with any future purchases throughout the store. Thanks soo much Terrie!!
- CMChristine MathewsJan 3, 20264.0Great guys but I thought there would be pads for the floors or booties for their shoes?? I quickly rolled up my carpet so it would stay clean but I will have to rehash my floors. Couch is beautiful andatches perfectly. We are waiting for it to warm up to try the foot reclining and head adjustments
- BTBryan TyrrellDec 24, 20255.0We were very pleased with the customer service provided by Terrie during our in-store time period while looking for specific items. She was pleasant to deal with and provided all necessary information for the products that we were looking to purchase. The customer service team was professional and were efficient and friendly in all dealings. They were extremely responsive the minor issues encountered and provided exact information in order to remedy the circumstances. The delivery team was very efficient and timely with the delivery of our two products. They had our couches installed and ready for use in a very short time period and both gentlemen were quite personable to deal with. The quick delivery time from purchase to delivery being only five days in duration which was very pleasing for the use of these items. Overall, we are pleased from start to finish with each area that has been dealt with. I would be very happy to deal with the Brick on future needs.
- JJJacobDec 11, 20251.0Terrible! Nothing wrong with the product but the staff at this location had some of the worst customer service ive ever seen. You'd think they had to pay to work there and not the other way around with their attitude towards their customers who pay thousands of dollars for product. Specifically the team responsible for pick up orders. No wonder they hide these employees in the back office on the phones otherwise the store would have more complaints than sales. The girl you speak with first has the worst attitude, short responses, not helpful at all and if you ask to speak to her manager you'd think it was her mom because they had the same tone. Promotional item was delayed several months with multiple excuses that it was delayed, then they said they had to get a complelty new item from another source but couldnt tell me the brand or people providing it. I was talked over and met with attitude each and every phone call. When asked for an alternative solution like a $100 gift card (because the item was advertised as a $100 value) they threatened to cancel it if I didnt like how they were handling things. I dont know if the solution is better training, a christmas giftcard to a local dispensary, or a tinder plus subscription, but something needs to be done. Last time i'll shop here. Get it together, you are all grown.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price within 30 days?
Yes, if you find the same brand and model advertised at a lower price by The Brick or competitors within 30 days of purchase, The Brick will refund the difference, subject to conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, you may cancel your order at any Brick location before product delivery or pickup. Refunds are made to the original payment method, with deposits on special orders being non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in-store, or within 30 days after receiving the product by visiting a Brick store. You can select coverage during online checkout or consult in store for options.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services. Delivery is available in most areas through The Brick's own team or third-party couriers.
What are The Brick's store hours in Windsor?
The Brick Windsor is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
Which payment methods does The Brick accept?
The Brick accepts American Express, cash, financing options, Mastercard, and Visa for payment.
Are there notable places near The Brick Windsor store that customers might visit?
Yes, nearby places include PetSmart for pet supplies, SilverCity Windsor Cinemas for movies, and Chuck's Roadhouse for dining, making it convenient to combine shopping with other activities.
How can I use nearby transit or attractions to visit The Brick Windsor?
Customers visiting The Brick Windsor can enjoy nearby attractions like SilverCity Windsor Cinemas or dining at Chuck's Roadhouse. These nearby places provide good landmarks and activities before or after shopping.
What services does The Brick provide besides selling furniture?
The Brick offers delivery, product removal and recycling, warranties and protection plans, professional installation, assembly, service, and repair for their products.